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The Lead Scheduling Coordinator fulfills a variety of leadership scheduling coordinator roles to provide continuity of care for patients. The lead scheduling coordinator is an essential component of the team and works in conjunction with clinical, financial and data management colleagues to assure patients are scheduled and authorized for services in a timely and efficient manner to minimize scheduling complications and coordinate services with the least amount of visits to Keck Medical Center. The lead scheduling coordinator will routinely be tasked with creating written workflows, protocols and process improvement plans to benefit patients and accelerate their scheduling and authorization process. Duties include: closely monitoring patients throughout various phases to assure completion of required testing and services, validating financial clearance for services being scheduled, providing stellar customer service when interfacing with patients in person and over the phone to establish appointments, alerting clinicians when patient testing is complete or when patients are non-compliant in completing medical services, coordinating collection of testing results and provider notes, coordinating care with ancillary departments as needed. The lead scheduling coordinator is also expected to problem-solve in real time and provide appropriate direction and support to patients and staff as they relate to appointment scheduling and monitoring the completion of requested/required services. The lead scheduling coordinator will participate in team meetings and discussions related to complex cases, advancing operational throughput and process improvement to benefit patient care. They should possess analytic skills and be able to evaluate/analyze information, patient charts and physician notes to effectively schedule patient care and convey/communicate outcomes as needed to others. They should have excellent verbal and written skills and an ability to easily learn hospital and departmental IT systems as they relate to scheduling and record retrieval. The scheduling coordinator acts as the non-clinical patient care coordinator to assure patients are being effectively cared for, and managed, to be compliant with departmental requirements and physician-directed care. Bilingual fluency is strongly preferred.
Essential Duties:
Required Qualifications:
Preferred Qualifications:
Required Licenses/Certifications:
Full Time
$45k-55k (estimate)
05/01/2024
05/16/2024
keckmedicine.org
Los Angeles, CA
1,000 - 3,000