Description

At KCI, we entrust our Retail Associate Managers with assisting our Retail Store Managers in exemplifying and guiding their teams on how to deliver the superior T-Mobile brand customer experience.

Our Retail Associate Managers are empowered to embody our company culture and own the below responsibilities :

• Lead by example on how to enthusiastically and passionately navigate customer interactions while elevating the customer experience
• Analyze business results and strategize how to drive improvements while maintaining current successes
• Train, coach, mentor, and motivate your talent to excel in all aspects of the business including customer experience, consistent sales success, visual merchandising, and operational excellence
• Engage with store team members to uncover any blockages to their success and identify how to mitigate
• Manage daily store opening, closing, and operating duties
• Creatively drive store exposure through community engagement, marketing endeavors, and networking efforts
• Maintain strong knowledge of latest and greatest products and services

Requirements

Qualifications

• Passionate leader ready to drive a culture of unparalleled customer service
• Competitive spirit with a drive to surpass sales potential
• Genuine regard and intention put into customer connections
• Excellent verbal and written communication skills
• 1 year of retail customer service / sales experience; management experience preferred
• High school diploma / GED
• Willing to work weekends / holidays
• At least 18 years of age

Benefits

• Performance-based Total Compensation package consisting of Base Salary & Commission
• Vacation time
• Personal time
• Sick time
• Medical, dental, and vision benefits
• Phone service discount
• Promotion opportunities
• Employee rewards including trips and contests

Last updated : 2024-02-23