Hiring rate: 18.00/hr to $20.50/hr DOE

Candidates must be comfortable working with older adults in a multi-cultural setting. Reliability is a must.

SUMMARY: The Health and Wellness Services Assistant will be responsible for providing support to Kavod Senior Life’s Health & Wellness department. The primary objectives of the role are to arrange appointments, coordinate with providers, manage reminders and maintain timely and accurate records. Must be detail-oriented. Experience with one or more of these applications: SSDI/AND/HCBS/PTC preferred.

ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following (other duties may be assigned):

• Maintain the master calendar and schedule provider visits and patient appointments. Arrange appointments, provide residents and other patients of the H&W Center with routine reminders of appointments, complete necessary paperwork and provide escorts as needed.

• Stays apprised of service provider offerings and maintains a high level of customer service with residents, providers, staff, families and community members to ensure that Kavod’s standards for quality service are achieved.

• Supports the Health & Wellness team with data entry of HWDs, appointments in PCC, sign in sheets for classes, etc.

• Provides H&W program support; creating and distributing fliers, reminding residents, supporting set up and take down, ordering supplies.

• Works with the Health & Wellness team and other staff to assist with special projects and/or requests. Attends regular staff meetings as scheduled by the director and/or Kavod’s leadership team. Completes necessary required training in a timely fashion.

• Supports Kavod residents with grocery orders, and to complete and submit applications for Access-a-Ride/SSDI/AND/HCBS/PTC

• Supports Kavod residents by gathering appropriate support documentation for SSDI/AND/HCBS/PTC applications.

• Assists residents in appealing denied applications with the support of the care coordinator.

• Maintains confidentiality in accordance with HIPAA regulations.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE: Must be 18 years of age or older with a high school diploma or general education degree (GED) and he/she must read, write and speak English. Demonstrated success working with detailed documentation and processes is essential. Working knowledge of Microsoft Office Suite is required. Experience working with the elderly is preferred. Russian language skills are also helpful but not required. Must be detail-oriented. Experience with one or more of these applications: SSDI/AND/HCBS/PTC preferred.

LANGUAGE SKILLS: Ability to read, write and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations. Must have good communication skills and ability to work well within the organization as a team member and understand the importance of confidentiality.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide.

REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems in standardized situations.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk, hear, taste or smell. The employee is frequently required to use fine motor skills and handle objects.

The employee may occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to general office machinery and equipment and may occasionally be exposed to risk of electrical shock. The noise level in the work environment is usually moderate.

Kavod is a rewarding place to work. It’s an organization where ability and compassion combine to create unmatched service. We truly value our employees and have built an organization that embraces diversity, supports team members and encourages growth. We are proud to be an Equal Opportunity Employer.

We can help with your student loans! As a 501(c)(3) Kavod Senior Life is a qualified employer for the Public Student Loan Forgiveness Program. Your work at Kavod not only supports older adults in the community, but also puts you on the path to student loan relief.

Through our commitment to hiring well-qualified candidates and maintaining a safe working environment, Kavod conducts pre-employment screening on all prospective employees.

Kavod team members provide quality care, services and support to our residents and the broader community. In turn, it is Kavod’s philosophy to provide a rich compensation and benefits package with flexibility, affordability and ease of use in mind.

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