Job Description:

• Manage resolution and communication for all aspects of the chargeback and sales tracing errors and direct claims for resolution with our channel partners and customers.
• Execute the communication, review, validation, disposition, resubmission for chargeback, sales tracing, and direct claims with a focus on prevention.
• Partner with Contract Operations, Offer Development and Customer Care functions to support business process continuous improvement activities, identify insights on root cause analysis/error prevention solutions and execute operational enhancements.
• Collaborate with our distributor partners to identify, develop, and drive operational improvement activities, conduct root cause analysis, and determine error prevention solutions.
• Partner with Chargeback & Sales Trace Account Management Team to accurately track, monitor, and communicate disputed lines for resolution.
• Collaborate with IT partners to ensure business requirements are met and technical functionality and performance appropriately supports activities.
• Support a Continuous Improvement (CI) plan to deliver process/procedure harmonization.
• Align and complete workload consistent with set metrics/KPIs and service level expectations associated with operational effectiveness, preventative analytics and customer satisfaction.
• Support organization through collaboration and initiatives to develop and drive best industry practices to increase pricing accuracy, eliminate errors, and streamline processes.
• Adhere to policy and procedures per contracts playbook, business guidelines and chargeback processes.
• Maintain updated desktop procedures to drive standard team processes that adhere to best practice efficiency and accuracy.

Job Type: Contract

Pay: $21.00 - $24.00 per hour

Schedule:

• Monday to Friday

Experience:

• Chargeback Operations: 1 year (Required)
• MS Excel: 1 year (Required)
• Pivot tables: 1 year (Required)
• Commercial Contracting: 1 year (Required)
• Vlookups: 1 year (Required)

Work Location: Hybrid remote in Franklin Lakes, NJ 07417