I. POSITION IDENTIFICATION

Position Title: Shift Manager

Starting Position Location: 4001 18th Street (open to growing into a Store Supervisor position within a year)

Reports to: Supervisor

Work days/hours: Full-time, 5-6 days per week / up to 40 hours

Employment: Nonexempt

Compensation: DOE tips (avg $8-9 per hour)

Benefits: Medical, Dental, Vision

Commuter

401k

Free meals

II. PURPOSE OF THE POSITION

Assists the supervisor in training employees and maintaining excellent customer service standards while managing day-to-day operations at the SF location(s) of the fast-casual restaurant.

III. ESSENTIAL FUNCTIONS

A. Reporting Relationships: Reports directly to the Supervisor and Management. All front of house and back of house employees location report to the Store Supervisor

B. Daily Functions:

• 90% Floor Operations - working side by side with team. Working shifts regularly to stay in touch with operations, food, team and customers.
• Instill a sense of company culture and high standards with all employees.
• Build strong communication across all team members from FOH to BOH that is consistent and constant.
• Building empowerment through mentorship among employees.
• Fostering a teamwork environment of collaboration, success and respect.
• Maintain professional relationships with employees and outside vendors.
• Strong communication and relationship with upper management, including regular check ins to seek feedback and critique to performance.
• Following upper management initiatives to achieve results in a timely manner to satisfy performance for the Store Supervisor
• Adhere to food safety practices and ongoing training and follow up to maintain health score as well as employee well being, including compliance on sanitation and safety regulations.
• Maintain food quality and operational standards.

C. Other Functions:

• Handling issues that arise with employees or customers (complaints, grievances etc).
• Backup administration including assisting or managing food orders, inventory levels, cash handling, and record keeping.
• Cross-training of positions to build empowerment among employees.
• Assisting upper management to controlling operation cost and identifying measures to cut waste and improve efficiency and profitability.
• Training of new staff.

IV. MINIMUM QUALIFICATIONS

• Technical training or skills: Basic computer and typing knowledge to use email and Google Drive.
• Professional training or knowledge: ServSafe Certificate (preferred or will be provided by company)
• Work experience: Restaurant shift lead experience.
• License required: Yes. Prefer if the candidate has a vehicle.
• General education or equivalent: High School or above.
• Physical demands: Moderate. Individuals must be able to speak clearly and understandably, hear communications by telephone and in person, stand or walk for prolonged periods, and lift up to 50 lbs.
• Required behaviors: Dependable, prompt, regular attendance. 
• Availability to maintain a work week of up to 40 hours across 5-6 days and available to work nights and weekends as needed.
• Planning and organization to accomplish tasks within a normal workday.
• Tolerance for stress of multiple simultaneous, possibly conflicting, demands.
• Oral communication skills to represent the Company successfully and clearly to the public.
• Sensitivity to others.
• Attention to detail.
• Ability to learn.
• Customer management skills
• Employee management & interpersonal relationship skills
• Strong organizational skills
• Integrity and high standards
• Conscientious
• Professional demeanor in any given situation
• Positive attitude and ability to motivate others
• Ambition to grow with a small company.

This job description does not promise or imply that the functions listed are the only duties to be performed or that the position may not change or be eliminated. Employees are always expected to follow their supervisors’ instructions and to perform the tasks requested by their supervisors.