**OR1 Performance Support Specialist II** Location **Dallas, TX** Employment Duration **Employee Full Time** Shift **Full-Time Regular** * *As a subject matter expert, this role will be called upon to support various technical inquiries, support, and questions through phone, remote service, or onsite support. This role is expected to work closely with the Critical Response Team to address or investigate highly complex issues.*

* *Demonstrates responsibility in: communicating effectively with internal and external customers;* *achieving excellent customer satisfaction by meeting established deadlines per SOPs and SLAs.*

* *Exceeds in technical excellence and knowledge.*

* *Serves as a subject matter expert.*

* *Performs preventative maintenance, troubleshooting, repair, equipment modifications on integration, and IT/network-based systems (KSEA and 3rd party products), including high complexity systems.*

* *Proficient knowledge of KARL STORZ OR1 Core Product portfolio, system operations, SW/HW configuration, system troubleshooting, and service-related tasks.*

* *Will be assigned to investigate customer-sensitive situations and be able to navigate through complex situations.*

* *Ability to recognize a problem/potential problem within a high-stress environment and report to leadership*

* *Provides suggestions for improvement to systems. Reviews installation work instructions and service documents. Recommend changes to documentation when applicable.*

* *Utilizes technology (iPhone, computer, and related software and applications) to perform required administrative duties (e.g. timesheets) weekly, monthly, and quarterly.*

* *Submit corporate documentation on time with rigor.*

* *Complete and submit daily project status reports and deliver/communicate status reports with project management on a daily basis or in a frequency agreed upon by the project team.*

*Responsible for maintaining up to date hospital credentialing portfolio. Follows hospital protocols and upholds KARL STORZ standards of professional conduct when working with customers, management, and fellow employees. Utilizes customer protocols when entering and exiting facilities and abides by all KARL STORZ protocols and procedures.*

*Responsible for cost-effectively managing travel and equipment expenses.*

* *Good driving record and the ability to travel up to 80% throughout the US, Canada, and Mexico to customer sites that include, but are not limited to: hospitals, operating rooms, laboratories, and surgery centers.*

* *Flexible scheduling may be required to accommodate customer needs. This may include working outside of an 8:00 AM to 5:00 PM workday. May be required to work evening, early morning, or weekend shifts as needed to complete projects.*

* *Excellent, polished customer interaction skills. Ability to communicate professionally and articulately with customers*

* *Must be able to maintain productive working relationships and treat fellow employees with respect.*

* *Ability to adapt and demonstrate flexibility in dealing with changing priorities and work situations.*

* *Ability to document service events and complete required service documentation.*

* *Uses patience when listening to people.*

* *Accurately conveys information.*

* *Uses proper business etiquette for email and phone communication.*

* *Responds promptly with a high level of service.*

* *Openly shares information for collaboration.*

* *Must be able to work cooperatively with others in a team-oriented environment*

* *Energetic with a desire to learn and develop new skills*

* *Ensuring in providing a safe work environment*

* *Continuous improvement mindset. Open to feedback*

* *Demonstrated ability to adhere to business processes*

* *Expert knowledge* *in KARL STORZ Integrated OR1 Core product portfolio, third party devices, and peripherals/accessories.*

* *Expert knowledge of KARL STORZ OR1 Core Product knowledge but not limited to system operations, SW, and HW configuration.*

* *Expert knowledge in utilizing software in loading code and system configurations for various KARL STORZ Integrated OR1 system.*

DEGREE OF DECISION MAKING: DIVERSIFIED TASKS. QUALITY: ADHERE TO KSEA OR1 QUALITY REQUIREMENTS **Vaccine requirements at KARL STORZ due to COVID-19**

KARL STORZ is committed to maintaining a safe work environment for our employees and therefore we require the COVID-19 vaccine for all of our employees unless otherwise due to an underlying medical condition or *sincerely held* religious beliefs. During the interview process, we encourage you to ask how COVID-19 may impact the role you are seeking and if you require a reasonable accommodation regarding the vaccine requirement see below on the process for requesting accommodation. Please to learn more about our overall response to COVID-19. * Medical / Dental / Vision including a state of the art wellness program and pet insurance, too!*

* 3 weeks vacation, 10 holidays plus paid sick time*

* 401K retirement savings plan providing a match of 60% of the employees first 6% contribution

* Section 125 Flexible Spending Accounts

* Life, STD, LTD & LTC Insurance

* Tuition reimbursement of up to $5,250 per year

* Fitness reimbursement up to $200 annually

* Employee referral program of up to $2,000 per hire

* And much more!

**Equal Employment Opportunity &** **Reasonable Accommodation** **Statement**

KARL STORZ is committed to creating an inclusive space where employees are valued for their skills and unique experiences. To achieve this goal, we are committed to diverse voices and all applicants will receive consideration without regard to race, color, sex, national origin, disability, veteran status or any other protected characteristic. KARL STORZ is also committed to providing reasonable accommodations during our recruitment process. Should you need assistance or accommodation please email us at TaleoAdministrator@karlstorz.com.