Kargo unites the world's leading brands, retailers and premium publishers across screens using innovative technology and advanced creative ad formats. At Kargo, we're all about bringing together the best of the best with a spark of creativity to stand out from the crowd. The same is true for our employees. What makes Kargo and each Kargo team member exceptional makes our company special. Kargo believes differences should be celebrated and is committed to diversity in the workplace. As an Equal Opportunity employer, we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, disability or other legally protected status. Individuals with disabilities are provided reasonable accommodation to participate in the job application process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Kargo is 500 employees strong across offices in New York City, Chicago, Austin, Dallas, Los Angeles, Sydney, Auckland, Ireland, and London. But we're not stopping there, so stay tuned as we expand our map and our team.
For more information, visit Kargo at www.kargo.com or follow Kargo on Instagram (@kargomobile), Twitter (@kargo) and LinkedIn (Kargo).
Title: Associate Client Services Manager
Job Type: Full-time; In-Office Hybrid Required
Job Location: New York City, NY
Salary Range: $67,600 - $70,000 OTE
Role Summary:Kargo is looking for an Associate Client Services Manager who is the key point of contact for all client-facing relationships on post-sale direct or programmatic accounts, providing white-glove service through campaign management, building client rapport, ensuring client retention and growth through upsell opportunities. In addition to client communication, this person is the main liaison across internal departments to manage end-to-end execution and working harmoniously with sales on a shared book of business to drive brand strategy.
What You'll Do:

• Deep understanding of our products, offering, and best practices to support campaign strategy and meet client objectives
• Assist in day-to-day relationships and all phases of direct and programmatic campaign life cycle, inclusive of brand strategy, kick-off calls, tag asset collection, creative development, performance reporting, troubleshooting and delivery
• Provide best-in-class client service to cultivate relationships to maximize client satisfaction, retention and growth
• Assist in identifying client needs and implement strategic solutions to help drive partnership
• Collaborate with internal cross-functional teams; sales, operations, design, product and finance to ensure campaign performance is met
• Analyze and deliver reporting, insights and results to clients
• Identify and generate client outreach for incremental, upsell and renewal opportunities
• First responder to direct and programmatic campaign troubleshooting or delayed revenue before routing for escalation
• Funnel demand-side needs or revenue blockers to internal teams to ensure Kargo is well-positioned to grow and retain business
• Partner with more Senior members of the CSM team to foster strategic growth

Who You Are:

• 1 years experience in Digital Media working with AdTech partners (i.e., Sales Support, Account Management, Agency Planning/Buying/AdOps)
• Familiarity with industry jargon and media metrics is preferred
• Excel and PowerPoint proficient
• High attention to detail, proactive and solution-oriented
• Thrives in a team environment and collaborates well with others
• Strong verbal and written communication skills with the ability to deliver well-positioned presentations
• Organizational skills with the ability to use available resources to reach solutions
• Able to multitask and prioritize based on account tier and urgency on a daily basis
• Strong analytic skills to deliver reporting insights
• Bachelor's degree or equivalent experience

The Recognition:Kargo and Kargo leadership are regularly recognized for the company's growth and achievements, including:

• Ad Age's Best Places to Work (2024)
• Built In's U.S, New York, Los Angeles, Dallas, and Chicago Best Places to Work (2024)
• Built In's U.S, New York, Los Angeles, Dallas, and Chicago Best Midsize Places to Work (2024)
• Martech Breakthrough Awards' Best Overall AdTech Company (2023)
• B&T's Best Media Platform (2021)
• Digiday Awards' Media Award for Best Digital Product Innovation (2021)
• Martech Breakthrough Awards' Content Management Innovation (2021)