• Provide information, answer questions and help direct customers to the appropriate queue or location to meet their vehicle
• Acknowledge and resolve customer complaints, escalating to a supervisor as appropriate
• Maintain a thorough understanding of all Kaptyn products to answer questions and promote additional products as appropriate
• Maintain a positive, empathetic and professional attitude toward customers at all times

• Communicate and coordinate with colleagues as necessary to fulfill customer requests
• Provide feedback on the efficiency of the customer service process and hotel guest flow
• Ensure customer satisfaction and provide professional customer support
• Perform other related duties as required

What you need to have:

• High school diploma or equivalent
• Prior sales experience is helpful
• Outgoing, pleasant personality and strong verbal communication skills
• Energized by helping people begin and end their visit to Las Vegas
• Ability to stay calm when customers are stressed or upset
• Ability to learn ticketing and/or scheduling software

Physical Requirements:

• This position will stand for extended periods of time and may be exposed to extreme weather elements