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Department: 3670030005 Division of Info Tech
Job no: 517266 Employment type: Staff Full Time (Unclassified - Regular) Location: Manhattan, Kansas Worksite: On-site requirement
Categories: Computer Science / Information Technology Pay Grade: 09A
About This Role: | The IT Service Desk Operations Coordinator will ensure seamless and efficient support operations within the IT Service Desk in support of Kansas State University. This role involves supervising and overseeing daily activities of the IT Service Desk support team, prioritizing and resolving technical issues, and managing service requests to ensure timely and effective resolution. The IT Service Desk Operations Coordinator works closely with various departments to develop and implement support strategies and communicate updates and changes effectively. By maintaining a proactive approach to monitoring system performance, identifying potential issues, and implementing preventive measures, the IT Service Desk Operations Coordinator plays a vital role in minimizing disruptions, optimizing resource allocation, and enhancing user satisfaction with IT services. Additionally, this role may involve documenting procedures, evaluating service levels, and recommending improvements to continually enhance the quality and efficiency of IT Service Desk support operations. |
Why Join Us: | Kansas State University offers a comprehensive benefits package that includes health insurance, life insurance, retirement plans, paid time off - vacation, sick, and holidays. To see what benefits are available, please visit: https://www.k-state.edu/hcs/benefits |
We Support Diversity and Inclusion: | Kansas State University embraces diversity and inclusion. The university actively seeks individuals who foster a collegial environment and cooperative interactions with coworkers, students, and others. The University is dedicated to promoting the Principles of Community . |
Worksite Options: | This position is required to be performed on-site . Work is performed on employer premises or designated assignment location. |
What You'll Need to Succeed: | Minimum Qualifications:
Preferred Qualifications:
Other Requirements:
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How to Apply: | Please submit the following documents:
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Screening of Applications Begins: | Immediately and continues until position is filled. |
Anticipated Hiring Pay Range: | $46,555-$60,000 |
Equal Employment Opportunity: | Kansas State University is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, age, national origin, disability or status as a protected veteran. |
Background Screening Statement: | In connection with your application for employment, Kansas State University will procure a Background Screen on you as part of the process of considering your candidacy as an employee. |
Advertised: Central Daylight Time
Applications close: Open until filled
Full Time
$46k-57k (estimate)
06/01/2024
06/18/2024
k-state.edu
MANHATTAN, KS
7,500 - 15,000
1863
RICHARD B MYERS
$500M - $1B
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