DESCRIPTION

We are looking for a highly capable and personable Medical Office Specialist to assist us with day-to-day administrative tasks at our healthcare facility. In this role, you will be responsible for scheduling appointments, obtaining patient information, verifying medical insurance information, prior authorization, referrals, and medical records.

To ensure success, the Medical Office Specialist should possess extensive experience in medical office administration and the ability to interact with patients. A first-class Medical Office Specialist should be an administrative expert who can create an efficient and patient-centered environment.

RESPONSIBILITIS

• Answering calls, as well as welcoming and assisting patients and visitors.
• Scheduling and confirming appointments, tests, treatments, and other procedures.
• Obtaining and updating patients' personal and health information.
• Creating and maintaining electronic health records.
• Preparing patients' files for consultation and evaluation.
• Managing inquiries and relaying messages about scheduling, referrals, and prescription refills.
• Verifying medical insurance information, as well as mediating between patients and medical insurers.
• Collecting co-payments from patients and following up on medical insurance claims.
• Entering payment information into an electronic billing system.

· Obtains authorizations for medical procedures.

· Responsible for coordinating and processing of all patient referrals.

· Utilizes a high degree of accuracy in obtaining and verifying that registration, demographic, and insurance information is correct and up to date.

· Follows procedures for proper authorization and processing of all referral services.

· Supports physicians and patients in synchronizing appointments, authorizations and tests taking place in different practices.

· Communicates with patient and practice to ensure follow through with referrals.

· Ensures strict confidentiality of all health records, member information and follows HIPAA guidelines.

· Completes all administrative functions related with referral activities in an efficient manner.

· Enters all referral hospital, outpatient and other patient specialty health service authorizations into the EMR and practice management system.

· Responsible for monitoring all referral reports not received and follow up in a timely manner.

· Performs duties in honest and ethical manner.

· Perform other duties as assigned.

REQUIREMENTS

• High School Diploma or GED
• Proficiency in integrated electronic health record
• A minimum of 2 years of experience in a similar role.
• Knowledge of basic medical terminology and inventory management.
• Extensive experience in maintaining patient files and updating electronic health records.
• Exceptional ability to create a welcoming and patient-centered environment.
• Ability to answer calls, schedule appointments, obtain patient information, and relay messages.
• Ability to verify medical insurance information.
• Excellent organizational and communication skills.

· Excellent computer skills including Excel, Word, and Internet use

· Detail oriented with above average organizational skills.

· Plans and prioritizes to meet deadlines.

· Excellent customer service skills; communicates clearly and effectively.

· Ability to multitask and remain focused while managing a high-volume, time-sensitive workload.

· Medical Assistants with front office and prior auth experience preferred, though not mandatory.

Job Type: Part-time

Pay: $17.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic
• Private practice

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person