Come be a part of the expanding team at Kansas City Peterbilt & Utility Trailer Sales!

Kansas City Peterbilt is seeking a Warranty Manager. As a Warranty Manager, you will be responsible for overseeing all warranty-related operations, managing a team of warranty administrators, and ensuring the efficient processing of warranty claims. Your role will be instrumental in maintaining high levels of customer satisfaction and compliance with warranty guidelines.

Job Type: Full-time

Salary: $70,000 - $75,000 annually

Location: Kansas City, KS

Shifts: Mon-Fri, 8 am - 5 pm

What we offer - PERKS & BENEFITS:

Competitive Pay Plan and Performance-based Bonus Program

Provided hands-on training with experienced, knowledgeable, and certified instructors

Great working environment and company culture - we stand behind our CORE VALUES

Career Advancement Opportunities - We want you to grow within our company!

Annual Compensation Reviews

Health, Vision, & Dental Insurance

Paid Time-off - Sick Time

Paid Holidays (Memorial Day, Labor Day, 4th of July, Thanksgiving, Christmas, New Year)

401k

Health Savings Account

Employer Provide Life Insurance Policy

AnyDay Pay available - Instant access to your earned wages

Employer Provide Uniforms

Boot Voucher - Employer Provided

Essential Duties and Responsibilities:

Warranty Department Leadership: Lead and manage the warranty department, providing guidance and support to warranty administrators.

Warranty Claim Oversight: Ensure the accurate and timely processing of warranty claims, including verification, documentation, and approval.

Customer Relations: Handle escalated warranty issues and maintain a high level of customer satisfaction.

Data Analysis: Analyze warranty claim data to identify trends, areas for improvement, and cost-effective solutions.

Process Improvement: Continuously improve warranty claim processing workflows and systems.

Compliance: Ensure that all warranty activities adhere to manufacturer guidelines and industry standards.

Training: Provide training and development opportunities for warranty department staff.

Reporting: Generate reports on warranty claim statistics, trends, and key performance indicators.

Cost Control: Manage the warranty budget and work to control costs while maintaining high-quality service.

Collaboration: Collaborate with other departments, such as service and quality control, to resolve warranty-related issues.

Qualifications:

Bachelor's degree in a related field or equivalent experience

Proven experience in warranty management, ideally in the commercial truck industry.

Strong leadership and team management skills.

Excellent problem-solving and analytical abilities.

In-depth knowledge of warranty guidelines and best practices.

Superior communication and interpersonal skills.

Proficiency with warranty tracking software and data analysis tools.

Detail-oriented and results-driven.

APPLY TODAY AND START YOUR CAREER WITH US!

Applicant must be able to pass a pre-employment drug screen.

Kansas City Peterbilt is an equal opportunity employer.

Kansas City Peterbilt is locally owned and operated. Kansas City Peterbilt operates dealerships in Kansas City, KS, St Joseph, MO, Sedalia, MO, and Bethany, MO, and Utility Trailer Sales of Kansas City and off-site maintenance locations.