Client Services Coordinator – Prevocational & ISP

Job Description: Client Services Coordinator

Are you looking for your greater purpose? A rewarding position that you can be the Difference Maker?

As a Client Services Coordinator you have the ability to help our clients pursue greater independence and help them explore their limitless potential. You will have the opportunity to witness first hand the gratification and fulfillment of making a difference in the lives of our beloved clients. KANDU is a Non-profit that creates, promotes, and provides diverse opportunities to individuals with disabilities.

KANDU is more than just the name of our organization. It also describes the vision, values, and mission-first culture that is the foundation of our success. KANDU spirit is a never-give-up mentality and the recognition that no challenge is insurmountable. We are seeking a friendly Client Services Coordinator to provide support to our clients with daily activities.

Summary of Position: The Client Services Coordinator ensures that all significant activities on behalf of clients, guardians, and families are properly and comprehensively documented and otherwise ensures compliance with the requirements of the funding source as well as the expectations specified in KANDU’s policies and procedures. In addition, the coordinator will assist with on-the-job training for clients and the development of tools to allow the client to progress towards independence in employment. The Client Services Coordinator will also provide support and training to other departments as it relates to approaches and techniques necessary for the success of KANDU clients. The coordinator will assist the client with work in the community when appropriate and needed.

Qualifications: 3-5 years experience working with disabled or disadvantaged populations, Bachelor’s Degree in Social Work, Special Education, or related field of study is helpful. However, Relevant post-high school education and/or previous work experience and the ability to demonstrate functional knowledge of behavior principles and related program design may be substituted. Ideal candidate will have ability to write routine reports and correspondence, along with excellent listening skills and ability to communicate well both orally and in writing. Possession of a vehicle with a valid driver’s license and insurance.

Job Duties:

Maintains confidentiality regarding clients and families in compliance with HIPAA regulations

Adheres to the vision, mission, and core values of KANDU Industries, Inc. in all aspects of the job.

• Adhere to the vision, mission, and core values of KANDU Industries, Inc. in all aspects of the job.
• Maintain confidentiality regarding clients and families in compliance with HIPAA regulations
• Maintain compassion and respect for all clients and their families.
• Advocate for needs and rights of those serving
• Keep an accurate record of client services including all necessary documentation related to legal records, medical record, consents, and authorizations
• Provide opportunities to clients to improve or develop job and non-job skills and increase preparedness for community integrated employment
• Work closely with various KANDU departments and programs to lead the client to success in and out of the workforce
• Respond to various client behaviors and/or medical needs requiring intervention
• Communicate incidents of critical and serious nature to Client Services Director and care team
• Evaluate and document client progress, including issues of performance, behaviors and/or medical concerns
• Complete written progress reports and service plans to be submitted to care teams, counselors and funding sources
• Maintain a professional relationship with clients, coworkers, and family/guardians of clients.
• Understand and assist with compliance related to Department of Labor regulations
• Maintain adherence to the Americans with Disabilities Act and the Workforce Innovation and Opportunity Act

An ideal Client Services Coordinator will have the following Skills, Knowledge, and Abilities:

• Be adaptable and accepting of change
• Be punctual, as the client depends on this
• Possess superb interpersonal skills
• Experience working with adults with developmental disabilities preferred
• Knowledge of developmental disabilities, with the capability to relate to individuals
• Awareness of community-based resources available for those with developmental and/or physical disabilities
• Have excellent oral and written communication, problem-solving skills, and the ability to apply independent judgment in critical situations
• Must be proficient in Microsoft Windows and Office programs, such as Word, Excel, Outlook, etc.

Reports to the Client Services Manager

Hours and Compensation:

This is a full-time, non-exempt position. Must be able to flex within a workweek to avoid overtime and allow for occasional client service activities to occur outside of usual business hours.

Additional Responsibilities:

This list is intended to be descriptive of the general nature of assigned duties rather than limiting functions. Other job duties may be assigned. All duties are subject to periodic review and revision by the organization.

Full-time: DayShift Monday thru Friday

Starting Pay: 15.00-16.00 (depending on experience)

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person