Job information

Roles and Responsibilities

The Technical Service Coordinator will be the first pain of contactor customers service ,trouble shooting and service quotes. In addition, the Technical Service Coordinator will be coordinating the field service technician with the troubleshooting and problem solving with homogenizers and high pressure pumps.

• • Assist with finalizing orders for invoicing;
  • Build Quotes for onsite services.
  • Distribute tasks and coordinate the work of service technicians
  • Receive calls from Customers regarding Service or Service issues.
  • Build Parts lists for Customers, internal and external.
  • Schedule Field Service Technicians for onsite service;
  • Participate in the on-call rotation for emergency calls from customers, at night or on weekends;
  • Working within SAP and CRM is central to these responsibilities
  • Other duties may be assigned as needed.

Good customer service skills.Ability to travel about 10% of the time including intern

• Ability to ready engineering drawings;
• Strong mechanical, electrical, hydraulic and informatics knowledge
• Ability to speak in French would be consider an asset;