Kalahari Resorts & Conventions delivers a beyond expectations waterpark resort and conference experience all under one roof. The authentically African-themed resort is home to America’s largest indoor waterparks and features well-appointed guest rooms, full-service Spa Kalahari, a fun-filled family entertainment center, on-site signature restaurants, unique retail shops and a state-of-the-art convention center.

We are inviting you to apply for our open Senior Waterpark Manager role. In this role, your focus will be to ensure safety, enhance sales, streamline operations, all while elevating guest satisfaction. This pivotal role oversees the entirety of Waterpark Operations in the absence of the Waterpark Director.

In addition, some of your responsibilities will include managing guest surveys and complaints, coordinating distribution to managers and escalating severe issues. You’ll open and close the park when scheduled and test rides for the day. You’ll be part of the hiring process and coach staff when needed. You’ll also serve as a mentor to those early in their career.

To perform well in the position, you:

• Must be able to speak and understand English.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Must be effective at listening to, understanding, and clarifying the issues raised by guests, associates, supervisors, department heads and senior management.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Make independent decisions while maintaining strong ethical standards consistent with company policy, rules, and the ability to maintain confidential information.
• Would be well-organized and ability to lead and direct people.
• Must be able to thrive in a fast-paced, energetic environment that is constantly changing.
• Have great physical endurance.
• Have computer skills such as Word and Excel are required. 

Work Environment

This job operates in an active and loud environment. Frequent changes in the environment temperature. Must be able to work in outdoor weather conditions.

Physical Demands

• Must be able to frequently move throughout the waterpark.
• Must be able to walk, climb or balance; and stoop, kneel, crouch, use hands to finger, handle, or feel; reach with hands and arms. 
• Must be able to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. 
• The noise level in the work environment is usually high.

Position Type and Expected Hours of WorkThis is a full-time position, with various work hours and days, based on business needs. This position regularly requires evening and weekend work. This is an exempt position.

We do require that you have a fair amount of education and training:

• Knowledge of Waterpark operations, at least 3 years of experience in operations and management of a large aquatic facility.
• A minimum of 4 years of progressive experience in a hotel, waterpark, or related field; or a 4-year college degree and at least 1 year of related experience; or a 2-year college degree and 2 or more years of related experience.
• SGE Instructor Certification, Red Cross Certified Instructor, or Ellis instructor Certification status required. Certified Pool Operator Certification preferred.

If your background is what we’re seeking and your personality is one of service to others, please consider joining our growing and industry leading team.

Company Mission

We promise to deliver products and services beyond expectations.

Recruiting Vision

We understand that the individual is the most important element in the recruitment process. In mirroring the spirit of the brand, we promise authenticity, curiosity, honesty, timeliness, and follow-through. Whether a current opening exists or not, relationship building is critical to the success of our company.

A Sampling of Our Benefits

Our team enjoys a comprehensive and attractive benefits plan:

• Promotion from within
• Mental, Financial, Physical, Work/Life and Career wellness initiatives
• Educational opportunities
• Full and varied benefit package available for full-time associates
• 401(k) with company match
• Appreciation days, parties, and retention programs
• Paid time off and holiday pay
• Discounts and resort perks

Kalahari Resorts & Conventions frequently receives awards and accolades for taking care of its associates and our guests. Recognition includes Forbes America’s Best Midsize Employers, Condé Nast Traveler’s #1 World’s Coolest Indoor Waterparks, Best Family-Friendly Meeting Hotel and Resort in Smart Meeting’s Smart Stars Awards, Parents’ Magazine Kids’ Travel Award Winner and TripAdvisor’s Travelers’ Choice Awards.

Current locations include Wisconsin Dells, Wisconsin (2000), Sandusky, Ohio (2005), Pocono Manor, Pennsylvania (2015), Round Rock, Texas (2020), and Spotsylvania County, Virginia (2026).

Kalahari Resorts & Conventions is an equal opportunity employer.