Kaizen MMA of Fairfax is a martial arts school, and we are looking for a front desk receptionist and Office Assistent

Hours start 2 pm to 8:30. Monday-Thursday and 2pm to 6 pm on Friday. Saturday 10am-12pm is a plus. Shift can be a little flexible

Job Description

Job Description – Kaizen MMA Receptionist

Reports to: Shift Manager.

It is the organization’s intention that this job description is seen as a guide to the major areas and duties for which the employee is accountable. However, the employee’s obligations are bound to vary and develop, so the job description should be seen as a guide and not as a permanent, definite, and exhaustive statement.

Job Purpose

The Kaizen MMA Receptionist plays a critical role in providing a first-class experience to members, prospective members, and visitors to our facility.

Together with other members of the Kaizen MMA Team and the Receptionists are ambassadors for the organization and will be the first point of contact for inquiries, complaints, and questions.

Duties and Responsibilities

The main functions of the post holder are:

• Provide exceptional customer service experience to all members, non-members, and users of the facility
• Enrolling new members and assisting current members with their queries
• Greeting members and users of the gym as they come through reception
• Checking in members and verifying memberships
• Registering prospective members and guiding them to the correct person
• Providing information on classes and availability
• Handling questions about cancellation of membership
• Ensuring that adequate stocks of information, packs and leaflets are available at reception for interested parties
• Ensuring the safety and security of visitors, members, and staff always and taking a responsible attitude towards maintaining the premises and facilities of Kaizen MMA
• Serving customers, billing for activities and accurately accounting or transactions at the end of each shift
• Welcoming members and visitors to the gym and providing accurate information concerning programmers and activities
• Creating an excellent first impression of the gym by providing a warm welcome, tidy appearance, and pleasant manner always
• Handling telephone inquiries, recording messages from incoming calls and transferring calls
• Maintaining a clean and tidy environment, both behind and in front of the counter
• Recording and keeping clear and accurate records of all queries, complaints, lost property, and repairs and ensuring the information is delegated to, and resolved by, the relevant department
• Cashing up and banking at the end of each shift and ensuring that shifts are balanced accurately completing relevant documentation
• Undertake other duties, of a similar professional nature and commensurate with the role, at the request of the Kaizen MMA Shift Manager

Additional

• Ability to attend work during evenings and weekends.
• Committed to always ensuring the safety or members and guests
• Uphold safe and efficient workplace policies and practices
• Undertake supervision and training
• Maintain records, and compile monitoring data as requested

Qualifications

Good level of secondary education – minimum Grade B in Math and English

Additional Information

• Friendly and approachable with an outgoing personality
• Cooperative, positive and optimistic
• Excellent customer service skills
• Basic numeracy skills
• Ability to enjoy working with a diverse range of people
• Able to project self confidence in own abilities
• Able to prioritize work, handle pressure and take confident day-to-day decisions
• Ability to maintain a professional appearance and behavior
• Ability to communicate effectively in person, in writing and over the telephone
• Willingness and ability to occasionally work outside normal office hours
• Willingness to work flexibly in response to changing organizational requirements

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Expected hours: 30 per week

Schedule:

• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person