Description : Job Summary :

Under direct supervision, performs variety of receptionist, office, clerical and patient attendance duties; makes and answers calls;

schedules and / or reschedules appointments; enters appointment data in computer.

Essential Responsibilities :

• Greets patient in courteous and business-like manner; registers patients in computer; generates forms accurately (e.g. correct provider codes, pertinent health plan / non-plan data);
• verifies health plan eligibility; refers more difficult or complicated cases to membership service; assists or directs new health plan members to membership service to determine health plan coverage and ensure proper extension of benefits;

completes account verification forms as necessary.

• Ensures adequate amount of registration supplies and forms on hand; requisitions supplies as needed.
• Gathers, analyzes, compiles and records data for routine, special and statistical reports or studies.
• Receives and screens calls; schedules patient appointments based on type and severity of illness / injury or purpose of call;

maintains familiarity with various schedules, coding techniques and individual physicians in assigned departments.

• Records pertinent patient information in computerized appointment system; assists in matching waitlisted patients for proper appointments as requested.
• Enters data into computer; generates paperwork for chart requisition to medical records as required.
• Cancels and reschedules physician or patient appointments by telephone or correspondence; informs patients of advance appointments.
• Greets callers; notifies clinics of arrival; ascertains and responds to needs of callers; assists with directions as appropriate;

refers problems and complaints to supervisor or designated patient concern resource.

• Notifies supervisor or designated individual of any significant delay or backlog.
• Performs all computerized appointment system applications.
• Performs other duties and accepts responsibility as assigned.

Basic Qualifications : Experience

One (1) year customer service / sales, public relations or related experience.

Education

High school diploma; or equivalent combination of education (lesser) & experience may be considered in lieu of requirements.

License, Certification, Registration

N / A

Additional Requirements :

• Type 40 wpm.
• Demonstrated knowledge of and skill in the adaptability, conflict resolution, decision making, customer service, interpersonal relations, oral communication, problem solving, teamwork, and written communication.
• Talking to co-workers, customers, outside vendors, and on the telephone.
• Reading, writing, speaking, understanding English.
• Training / giving and receiving instructions.
• Mathematical ability, attention to detail (e.g. organization, prioritization, proofing), concentration, and alertness.

Preferred Qualifications :

• Office / clerical experience.
• Knowledge of medical terminology.

Last updated : 2024-05-19