A Laboratory Assistant II, Workforce Health (MHV) is responsible for the proper collection and processing of laboratory specimens under the direction of the Laboratory Supervisor, Assistant Supervisor, Medical Technologist II, Medical Technologist/Technician and/or Lead Lab Assistant. He/she is expected to be proficient in the use of the laboratory information system and KPHC, to manage test pending lists/test reports (i.e., filing, distributing, faxing) and to maintain supplies associated with laboratory functions. Must demonstrate excellent customer service skills, team work, professionalism, good judgment and organizational skills. Works independently as the only laboratory staff onsite at assigned facility.

• Serves as the onsite laboratory liaison for the Mobile Health Vehicle: working lab independently. Record temperatures, trouble-shooting when out of range, recording action. Equipment maintenance. Assists with training nursing staff.
• Collect laboratory specimens: Perform venipuncture proficiently on all age groups. Escort members for urine specimen collection to the rest room and explain collection procedure. Follow department policies/procedures for specimen collection, including Standard Precautions. Maintain a professional demeanor/appearance per regional policy while collecting specimens. Research and collect appropriate specimen for the test requested. Address members properly, collecting specimens efficiently with compassion. Clearly explain, ensure understanding of collection/storage instructions for patient take home tests. Promptly respond to requests for venipunctures to be performed in areas outside of the lab. Be familiar with emergency codes and be able to execute appropriate emergency procedures. Protect PHI per HIPAA, including shred or properly dispose of all unused labels. Keep work area/ phlebotomy room clean/stocked with in date supplies, complete checklist.
• Deliver great customer service: Show care and respect for members at all times, resolving issues or finding someone who can. Establish and maintain effective relationships with internal and external customers. Prioritize work to meet member/customer needs; e.g. be mindful of wait times. Consistently displays good communication skills.
• Perform necessary front desk functions: Greet members promptly using good customer service skills (make eye contact, smile). Exhibit competency in Cerner, the laboratory information system Exhibit competency in HealthConnect. Maintain a professional demeanor/appearance per regional policy while checking in members. No eating, drinking, chewing gum, or applying makeup. Monitor the waiting area for members waiting, using the Caution List. Protect PHI per HIPAA. Keep front desk and waiting area neat and stocked with in date supplies & patient instructions.
• Process specimens: Process coagulation and other time sensitive specimens immediately. Follow through with add-on requests. Follow department policies/procedures for processing specimens. Monitor pending functions daily to ensure all collected specimens have been processed. Keep accession area clean/stocked with in date necessary/appropriate supplies, complete checklist.
• Be informed/provide information: Complete all mandatory training, policy/procedure review and competency requirements. Assist with preparation of facility lab, participate in internal DHR inspections, being prepared to answer inspectors questions. Attend department and facility meetings as well as applicable in-service education programs. Responsible for reading and complying with information communicated in weekly laboratory newsletters. Document quality issues and communicate to supervisor.

Basic Qualifications:

Experience

Education

License, Certification, Registration

Additional Requirements:

Preferred Qualifications: