j5create

Customer Service Representative (Tech Support) (FT)

Kennesaw, Georgia•Full-time

Get your start in the IT world

An emerging computer accessory company is looking for customer service/technical support talent to handle our growing volume. This is a great opportunity for anyone looking to gain valuable experience in the IT industry! We are looking for fun and energetic people that are hard-working and interested in the latest technology.

Come join us in our laid-back work environment with room for advancement! Our hours of operation are from 8:30 am till 7:00 pm Monday thru Friday, but we typically schedule for eight-hour shifts, Full time.

Responsibilities and Duties

Job Duties Include:

Interacting with customers over the phone, email, and live chat

Troubleshooting customer's issues quickly and efficiently while maintaining a pleasant attitude

Develop new troubleshooting strategies and communicate them with the team

Help test new and current products and report findings to management

Other duties as assigned

Qualifications and Skills

Qualifications:

Preferred knowledge in Linux®, macOS® X, and Windows® operating systems

Knowledgeable about computers

Strong verbal and written communication skills

Must be dependable

At least one year of experience working in a customer service role

Strong data entry skills

Phone skills (exhibit proper phone etiquette and clear speech)

People skills

Problem-solving

Bilingual a plus

An ability to multi-task

Preferred experience with Zendesk®, Teamviewer, and LiveChat