4 Technical Support (Tier 1) Jobs in Reno, NV
K&S Staffing Solutions, Inc is Hiring a Technical Support (Tier 1) Near Reno, NV
Spanish Springs, Nevada
M-F 8-5 $20/hr.
Must Have Experience.
***This job closes on 5/1/23 with a start date of 5/15/23***
K&S Staffing Solutions is hiring for a Call Center located in Spanish Springs Nevada.
Technical Support – Tier I is the backbone of the company. In this very critical role, you will need to always present a positive, understanding, and empathetic voice to the customer. The Technical Support role represents the company in a professional call center environment. This position helps support customers in troubleshooting and diagnosing the company's products in solar installations. They will answer incoming calls/chats from customers, answer inquiries and questions, handle complaints, and determine the correct service group through the information provided.
Required Skills and Qualifications:
- AA or technical degree or equivalent professional training.
- Two years experience in a technical support center (call center) environment, technical helpline, and/or remote support services.
- One year of solar industry experience is highly preferred, but not required.
- Experience with solar electric products and National Electric Code (NEC) is helpful.
- Bilingual is highly preferred, but not required.
- Ability to stay calm and demonstrate effective time management in a high-stress environment.
- Strong typing experience.
- Exceptional listening and questioning skills.
- Outstanding verbal and written communication skills.
- Ability to multitask in a very fast-paced environment.
- Answer inbound calls and e-mails from customers in a prompt, knowledgeable, and courteous manner documenting all information in a CRM software system.
- Provide support in troubleshooting solar products by using general knowledge, product schematics, data stored in the knowledge base, and other sources of information available.
- Work together with operations to verify and issue returns when needed.
- Provide input to update the knowledge database used by other technical support representatives.
- Demonstrate excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers, and managers.
- Ability to communicate effectively in English using proper grammar.
- General understanding of Microsoft Office products and the ability to adapt to other computer systems quickly and utilize them efficiently while on the phone with a caller.
Job Summary
Full Time
$60k-75k (estimate)
04/13/2023
06/12/2024
The job skills required for Technical Support (Tier 1) include Technical Support, Troubleshooting, Customer Support, Written Communication, Call Center, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support (Tier 1). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support (Tier 1). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support (Tier 1) positions, which can be used as a reference in future career path planning. As a Technical Support (Tier 1), it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support (Tier 1). You can explore the career advancement for a Technical Support (Tier 1) below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support job description and responsibilities
A Technical Support provides technical service for computer hardware and software.
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Technical support can use a variety of monitoring tools, both offensive and defense.
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Technical support (tech support) refers to a range services companies provide to their customers for products such as software, mobile phones, printers, and other electronic, mechanical or electromechanical products.
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Technical Support work on either computers or portable devices, whereas some others may require their employees to tend to all sorts of requests.
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They help resolve hardware, software and other technical problems.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support jobs
There’s no one size that fits all flow chart to describe how all companies should structure their technical support.
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Others have a robust and organized network ready to deploy for technical support.
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Understand the customer’s grasp of technology.
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Practice fixing common computer problems.
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TAKE A RELEVANT TRAINING PROGRAM.
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Step 3: View the best colleges and universities for Technical Support.
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