K'Alma Spas Management and Concepts is a luxury Spa seeking a charismatic and engaging Coordinator to assist the brand and look after and serving hotel guests, building residences and Miami locals.

Responsibilities:
- Provide administrative support to the office manager
- Manage therapist calendars and schedule appointments
- Assist with email requests and answering phone calls for bookings/inquires
- Provide excellent customer service to clients
- Be punctual and reliable.
- Maintain complete knowledge of the following: all Hotel features, services, hours of operations and all Spa Services
- Handle guest complains by following the instant pacification procedures

Requirements & Experience:
- Proven experience in a hospitality role
- Familiarity with file management and organization
- Proficiency in calendar management and scheduling
- Basic to advance computer skills
- Strong customer service skills, with the ability to communicate effectively with spa guests
- Excellent typing skills to efficiently enter guest information accurately
- Ability to multitask and prioritize tasks effectively
- Have strong oral and written communication skills. Be able to listen to a client’s questions, anticipate their needs, and satisfy every inquiry.
- Basic professional communication phone skills
- English Required, Spanish Preferred

Shift:

• 8 hour shift
• 2-4 days a week

Please note that this job description may have additional responsibilities may be assigned as needed.

Job Type: Part-time

Pay: $15.00 per hour

Expected hours: 16 – 36 per week

Benefits:

• Flexible schedule

Schedule:

• 8 hour shift
• Day shift
• No nights
• Weekends as needed

Language:

• English (Required)

Ability to Commute:

• Miami, FL (Required)

Ability to Relocate:

• Miami, FL: Relocate before starting work (Required)

Work Location: In person