You haven't searched anything yet.
Position: Client Success Manager
Reports to: VP, Client Experience
Location: Remote US
Overview:
We are looking for technologists who want to use their problem-solving, relationship building, and communication skills to help Juvare clients improve emergency response and make the world a safer and more resilient place. Our team works from our Atlanta office or remotely. This is a client-facing, individual contributor role. We want team players who have a passion for client success and embrace our core values:
Juvare is a worldwide leader in emergency preparedness and critical incident management and response technology. Juvare means "to help". Our solutions empower government agencies, corporations, healthcare facilities, academic institutions, and volunteer organizations to leverage real-time data to manage incidents faster and more efficiently, protecting people, property, and brands. Juvare is an AWS partner, certified in Public Safety and Disaster Response.
Job Summary:
The Client Success Manager (CSM) is our client’s primary resource for advice on how to meet their business or program goals with the use of Juvare solutions. Juvare CSMs are experts in our solutions and/or the preparedness and response domain and responsible for driving client adoption of our solutions and ensuring client satisfaction.
CSMs build and maintain relationships with client stakeholders. They understand why key stakeholders invested in Juvare solutions and what constitutes success for them. CSMs maintain accountability of stakeholders to achieve those goals and create plans to drive adoption and increase usage. They develop a deep understanding of the problems that our clients are trying to solve and represent our clients’ perspectives in internal meetings, and partner with their counterparts in sales to help protect and expand our commercial relationships.
We are looking for someone with demonstrated passion for and deep experience in emergency preparedness and response, business continuity, or public health. The successful candidate will have or quickly develop proficiency in our software solutions and build rapport with our clients so as to effectively share best practices and lead high-impact meetings. This person will serve as the first point for client escalations; effectively manage the quarterly / annual business review; and ensure that clients find Juvare easy to do business with.
As a key member of the Client Experience organization, this person’s individual success will be measured by tangible markers of client adoption of our solutions, client satisfaction, client retention, and lead generation to support the sales team.
Responsibilities:
Skills and Qualifications:
Additional Information
Full Time
IT Outsourcing & Consulting
$103k-143k (estimate)
04/24/2024
06/29/2024
juvare.com
ATLANTA, GA
100 - 200
2018
ROBERT WATSON
$10M - $50M
IT Outsourcing & Consulting
The following is the career advancement route for Client Success Manager positions, which can be used as a reference in future career path planning. As a Client Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Success Manager. You can explore the career advancement for a Client Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Client Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Success Manager job description and responsibilities
Customer Success Managers are responsible for creating loyal customers who come back again and again.
02/14/2022: Twin Falls, ID
Build meaningful relationships with each client to truly understand their challenges, and create custom solutions to meet their unique needs.
02/23/2022: Bradenton, FL
Provides on-boarding training, support, and compliance expertise to ensure assigned clients understand and comply with applicable standards and laws for mobile marketing / engagement.
02/18/2022: Vincennes, IN
Manage the renewal process, develop long-term relationships with customers and operate as a client advocate.
03/04/2022: Saint Paul, MN
Provide updates & training to existing clients on any new features that are rolled out.
01/06/2022: Shreveport, LA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Success Manager jobs
A Customer Success Manager seeks to develop a positive customer experience and fosters relationships and support brand loyalty.
03/04/2022: Port Arthur, TX
Customer success managers should keep a track of the customer’s product expiration dates and take follow-ups to renew their contracts.
02/01/2022: San Bernardino, CA
The CSM may work with clients to understand their desired outcomes from their Thrive services and sets personalized benchmarks for success.
02/25/2022: Orlando, FL
The Client Success Manager must seeks to develop a positive customer experience, fosters relationships and support brand loyalty.
01/03/2022: Schenectady, NY
Must understand client needs and offer solutions and support.
01/03/2022: Albany, NY
Step 3: View the best colleges and universities for Client Success Manager.