Who You Are

The Workers Compensation Operations Associate will be responsible for assisting our Workers’ Compensation Operations team with specific tasks to improve overall operational efficiency. They will support customer requests related to Justworks’ workers’ compensation policy, ensure workers’ comp coverage for customers, and help maintain the relationship with our carrier by updating carrier records and customer files. This position will work to evaluate workers’ compensation insurance risks, working closely with the Underwriting, Customer Support, and Licensing teams at Justworks. The ideal candidate will have a desire to help others, a curiosity to learn, and an interest in streamlining operational procedures and processes between or within departments.

Your Success Profile

What You Will Work On

• Provide accurate support and guidance to customers related to Justworks’ Workers Compensation coverage, such as answering questions, providing certificates of insurance, and other related inquiries
• Answer inbound inquiries from our small business customers via email
• Resolve inquiries generated by Justworks’ Customer Success team by reaching out to appropriate state agencies, internal Justworks teams, and carrier
• Evaluate customer records to create workers’ comp policies for new locations and underwrite new employee class codes in customers’ workforce
• Craft outbound emails to customers or internal partners regarding workers compensation; follow up via phone when necessary
• Organize and file incoming mail, identifying accurate and timely response to carriers and states
• Assist Workers’ Compensation Operations team in preparing for policy renewals, audits, and other sizeable projects by performing data entry, quality assurance and mail filing
• Assist internal teams in ensuring compliance with workers’ comp related state guidelines
• Coordinate with other teams across Justworks and maintain an effective working relationship with broker, program administrator, and carrier
• Contribute to updating internal resources and documentation of standard operating procedures
• Perform other related duties as assigned

How You Will Do Your Work

As an Associate, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

• Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
• Ethical practice - the ability to integrate core values, integrity and accountability throughout all organizational and business practices.
• Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.
• Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.
• Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• Minimum of 1 year of experience in an operations, insurance role, or customer service related field 
• Strong written and verbal communication skills with high attention to detail
• You like working with people and helping others solve problems
• You enjoy entrepreneurial environments and want to help build something meaningful
• Knowledge of workers compensation or the PEO industry preferred
• Experience using customer support technologies such as Zendesk, Talkdesk, JIRA, and confluence a plus

The base wage range for this position based in our New York City Office is targeted at $28.13 to $30.94 per hour.

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