• Reviews source of documents and information necessary to process every application with proper coding such as dates addresses, supplier account numbers accuracy and program codes

• Responsible for retrieving clientele information to provide current status and eligibility for all services under program guidelines

• Contact perspective companies that will assist eligible clients with emergency fuel deliveries or to prevent heating services from being disconnected due to shut off notices

• Performs a variety of clerical duties such as data entry, record searching, verifying documents, filing updates, logging all applications, recertifications, updates received and maintains a tally of incoming documents for reporting to state funding sources

• Maintains and organizes all Home Energy Assistance client files and data with confidentiality

• Updates computer application waiting list and assists in preparing program applications, forms mailings and opening correspondence

• Ability to perform key-entry assignments at a level of accuracy and proficiency to accomplish tasks in accordance to time frame established by the contract regulations under the direction of the program manager

• Screens clients and assists with the intake and outreach process for all programs under the Weatherization and Home Energy Assistance department

• Provide front desk support from time to time

• Participate actively and represent PRAB in community life within Central New Jersey, including community events, neighborhood and community groups, advocacy efforts, policy-oriented forums, PRAB partnerships and collaborations, government agencies, and private institutions

• Conduct, attend, and participate in internal or external meetings as needed to maintain and improve professional competence

• Work diplomatically to solve problems within the organization and with clients

• Maintain professional appearance and behavior

• Perform other duties as assigned

• Associate Degree in Secretarial Science/Clerical preferred, or college credits with 2 years relevant experience in a non-profit or fast paced environment

• A valid NJ Driver’s license and reliable vehicle

• Bilingual (English and Spanish) required

• Fully committed to PRAB’s vision, mission, and strategic goals and outcomes

• Excellent organizational, analytical, oral and written communications skills

• Ability to work collaboratively with a fast paced, highly interactive staff

• Proven ability to follow standard filing procedures

• Proven ability to communicate effectively verbally and in writing

• Proven ability to work effectively in a team setting

• Proven ability to work well with diverse groups

• Proven ability to solve problems, resolve conflicts, and

• Proven ability to handle multiple tasks effectively under pressure

• Proven ability to meet strict deadlines within time constraints, with emphasis on accuracy and timeliness

• Computer literate with knowledge of Microsoft Office applications

• Demonstrated maturity, integrity, and sound judgment

• Regularly stand, sit, and walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell

• Frequently lift and/or move up to 25 pounds

• Generally works in an office environment but may occasionally be required to perform job duties outside the typical office setting

• This is a full-time, non-exempt, hourly position (36 hours)

• Salary is based on an pre-established range and is commensurate with experience

• Includes early evening and some weekend work hours

• Benefits are generous, including paid employee health and dental insurance (some employee contribution required); voluntary vision and retirement plans are also available

• Paid time off includes vacation, sick, and personal days, and holidays

PRAB IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER