• Product Vision and Strategy:

  · Define and communicate the vision, roadmap, and goals for ServiceNow products.

  · Align ServiceNow product strategy with organizational objectives and ensure the platform continues to deliver value.

  Backlog Management:

  · Prioritize and maintain the product backlog, ensuring the work aligns with product goals and delivers value.

  · Work closely with development teams to refine and clarify requirements, ensuring a clear understanding of backlog items.

  Release Planning:

  · Plan and manage ServiceNow releases, coordinating with development teams and stakeholders to ensure timely and effective deliveries.

  · Evaluate the impact of new features and changes, and communicate this to relevant stakeholders.

  Stakeholder Engagement:

  · Engage with various stakeholders to understand their needs, gather feedback, and ensure the ServiceNow platform meets their requirements.

  · Serve as a liaison between technical teams and business stakeholders, facilitating communication and understanding.

  Performance Monitoring:

  · Monitor and analyze product performance, usage metrics, and feedback to continually improve the ServiceNow products.

  · Ensure the platform remains high-performing, secure, and up-to-date with the latest ServiceNow features and best practices

  Documentation and Training

· Oversee the documentation of ServiceNow configurations, workflows, and customizations.

· Coordinate training and education initiatives to improve end-user adoption and effective use of the ServiceNow platform.

Compliance and Best Practices:

· Ensure compliance with organizational standards, industry best practices, and applicable laws and regulations.

• QUALIFICATIONS:

  EDUCATION: Bachelor’s Degree in Computer Science, Information Systems, or a related field. A Master’s Degree or relevant product management certification is a plus.

  EXPERIENCE: Minimum three or more years of experience in ServiceNow, including a solid understanding of the platform’s capabilities and features. Experience in product management, product ownership, or a similar role, preferably within a technology or IT service management environment. ServiceNow Certified System Administrator or Certified Implementation Specialist is preferred. Certified Scrum Product Owner (CSPO) or similar agile product management certification is a plus.