Description

Juan’s servers work in concert with each other and

other staff and management to create and sustain

the Juan’s guest experience. Through hospitable

service and actions, a Juan’s server is responsible

for catering to our guests and making them feel

welcome, comfortable, and valued.

By being knowledgeable of our menu and its unique

offerings a Juan’s server can direct guests to our

quality food and drink items satisfying not only their

appetites but also their desires for a positive and

memorable dining experience.

Duties

- Prepares the tables with all necessary

components for great service: ensures the

tables are clean and set with napkins and

utensils, making sure the condiments and

caddies are filled, and clean menus are

available and accessible.

- Ensures that guest's orders are properly and

kindly taken, based on server recommendations

and/or guest's preferences, carefully entered

into the POS system, retrieved from the kitchen,

delivered timely to the table, and delivered as

described on the menu and/or as ordered

- Suggests dishes, assists in drink selection,

informs customers about food preparation

details, and communicates specific customer

needs to the cooks

- Maintains great service experience by

continuing to fulfill customer needs, offering

appetizers, sides and desserts, removing empty

plates and finished dishes, replacing utensils,

and replenishing drinks

- Maintains accurate orders in the POS

throughout service.

- Delivers accurate checks to tables, accepts

payments, and returns change or charge slip to

be signed by guest.

- Maintains professional working relationships

with all Staff Members

- Stays updated on current menu choices,

specialties, and menu deviations, knows if the

kitchen staff is running out of any items etc.

- Asks for assistance and direction as needed

- Reports inappropriate guest and Staff Member

behavior and work hazards to Supervisor for

proper resolution

- Performs side work that may include: rolling

silverware, making tea and coffee, washing bar

glassware, cutting garnish fruit, filling hot

sauces, cleaning restrooms, sweeping and

mopping the dining room(s).

Requirements

Juan's Servers should be friendly, attentive, and

enthusiastic while accommodating guest's requests

and delivering Juan's quality food and drink along

with their menu and restaurant knowledge.

Required

- Must be at least 18 years of age

- Must be able to acquire a Responsible Vendor

Permit and/or file an existing one with your store

manager within 45 days of hire date

Appearance:

- Must follow Health Board, Corporate, and store

level guidelines for appearance, which may

include personal grooming and uniform

adherence.

Language:

- Must speak fluently and be able to write in

English

Experience:

- Excellent customer sales & service,

communication, and interpersonal skills.

Previous restaurant experience preferred