Job Description:

• The Technical Business Analyst (“TBA”) collects, documents, and maintains the authoritative list of requirements for all development efforts. The TBA is accountable for the functional design and adherence to corporate software development methodologies, as well as coordination across all technical resources throughout the lifecycle of a software development project. Secondary responsibilities include creation and maintenance of various types of documents, testing support and assisting in project management/delivery activities.

• The TBA drives the collaboration with business area(s), Technology, and technology vendors to ensure that requirements are gathered and communicated effectively through user stories, acceptance criteria, and other pertinent documentation necessary to convey system objectives.

GENERAL RESPONSIBILITIES:

• Leads development of requirements documentation and related specifications, documentation, and business cases using user stories in the “As a [personal], I want [feature], so that [business value].” Decompose, refine, and document requirements using appropriate graphical & textual techniques, including use cases, diagrams, process models, wireframes, and functional and technical specifications and capture using our Atlassian tool suite (Jira user stories/Confluence documentation) and, if necessary, Microsoft One Drive or any other tools the department deems necessary.
• Leads the collaboration with business customers to define scope for new projects, documents risks and assumptions, develops the delivery approach, and estimates cost with the team using story points as well as timing. Responsible for the functional systems design: Leads and coordinates project team members through all phases of the software development lifecycle (“SDLC”). Participates in and facilitates system design workshops with the business community to solicit and document requirements (e.g., creation of user stories) Research, reviews, and analyzes existing processes and develops strategies for enhancements Business process analysis and modeling. Owns and manages the backlog and ensures it is always groomed prioritized and current. Participation in architecting the logical design of the system with the technical team, including screen design and specifications, data modeling, and documentation of logical processing flows. Participates in screen design and specifications along with UI/UX designers. Responsible for facilitating/brokering communication between project customers and the development teams to translate technical speak to business speak and business speak to technical requirements. Works closely with the Technical Delivery Managers (“TDM”) for overall coordination of project activities, including daily standups, sprint planning, release planning, retrospectives show & tells, as well as monitoring of production releases from QA to Production. Creates runbooks and other documentation necessary to ensure support teams are enabled and empowered to monitor and troubleshoot production issues as they arise. Communicates with Development and QA teams regularly to ensure accurate understanding of requirements and status of development. Assists with research on software and hardware products.
• Act as translator between business and technical community interpreting user needs and translating them into more technical language for the developers (and vice-versa). Collaboratively document test criteria with requestors, developers, and QA teams using given, when, then acceptance criteria Coordinates and performs tests, including end-user reviews, for modified and new processes/systems, and other post implementation/production support. Write user training manuals, help files, and facilitate training sessions for large applications, as needed. Coordinate knowledge transfer from Development Teams to the Help Desk, Admin, and other support team(s) by creating runbooks, which captures all necessary information required to support Domino’s Technology products in perpetuity.

QUALIFICATIONS:

• Bachelor's or master's degree in computer science, information technology, engineering, business management/administration or related field. At least three years' experience in large scale system implementation efforts following a standard software development lifecycle approach. Strong oral and written communications skills. Accomplished at facilitating sessions with cross-functional groups to gather appropriate inputs required to define several key items including, but not limited to process flows, requirements, technical specifications, test cases and training materials.
• Strong facilitation skills. Excellent organization and management skills. Has foundational experience playing a contributing role in full cycle software delivery as a business analyst, developer, or quality expert. Microsoft Office including Word, Excel, PowerPoint, Outlook, One Drive and Teams.
• Experience with the Atlassian tool suite; Jira & Confluence, and Bitbucket. Understands the capabilities of key technologies (HTML5, Java, .NET, SQL Server) and can quickly assess the applicability of commercial off the shelf technology. Understanding of API standards and integration between small services and end user clints (user interfaces). Candidate must be thorough and detail oriented.
• Must have the ability to work independently and with minimal supervision.
• Three (3) to five (5) years using SDLC multiple development methodologies such as Agile and Kanban methodologies. Experience with business and technical requirements analysis, business process modeling/mapping, methodology development and data modeling.
• Ability to create systematic and manual operations procedures in both technical and user-friendly language. Expert in user story writing along with the necessary acceptance criteria. Demonstrated effectiveness in a fast-paced rapidly changing environment. Understands, can participate in and lead solutions design. Able to work on multiple priorities in a deadline-driven environment.
• HIGHLY PREFERRED QUALIFICATIONS Certified Scrum Master and/or Product Owner System and/or Business Analysis experience Previous development experience Experience with wireframing using Balsamiq Process improvement experience eCommerce experience