Who We Are
JPS Health Network is a $950 million, tax-supported healthcare system in North Texas. Licensed for 582 beds, the network features over 25 locations across Tarrant County, with John Peter Smith Hospital a Level I Trauma Center, Tarrant County's only psychiatric emergency center, and the largest hospital-based family medical residency program in the nation. The health network employs more than 7,200 people.

Acclaim Multispecialty Group is the medical practice group featuring over 300 providers serving JPS Health Network. Specialties range from primary care to general surgery and trauma. The Acclaim Multispecialty Group formed around a common set of incentives and expectations supporting the operational, financial, and clinical performance
outcomes of the network. Our goal is to provide high quality, compassionate clinical care for every patient, every time.

Why JPS?
We're more than a hospital. We're 7,200 of the most dedicated people you could ever meet. Our goal is to make sure the people of our community get the care they need and deserve. As community stewards, we abide by three Rules of the Road:

1. Own it. Everyone who wears the JPS badge contributes to our journey to excellence.
2. Seek joy. Every day, every shift, we celebrate our patients, smile, and emphasize positivity.
3. Don't be a jerk. Everyone is treated with courtesy and respect. Smiling, laughter, compassion - key components of our everyday experience at JPS.

When working here, you're surrounded by passion, diversity, and dedication. We look forward to meeting you!

For more information, visit www.jpshealthnet.org.
To view all job vacancies, visit www.jpshealthnet.org, www.jpshealthnet.org/careers, or www.teamacclaim.org.

Job Description:

Description: The Workforce Planning Analyst - CHC is responsible for short and long term monitoring of team members for planning, forecasting, scheduling and real time resource management of in-center and remote advisors. This position will support continuous improvement efforts as well as operational leadership to ensure daily service level metrics and business goals are met.

Typical Duties:

Qualifications:

Required Education and Experience:
• High School Diploma, GED or equivalent.
• 6 plus months of experience working in or supporting call center operations.
• 6 months of workforce management scheduling and/or forecasting.
• 6 plus months of experience and proficiency in using Microsoft Office Suite to include Word, Excel, PowerPoint, and Outlook.
OR
• Bachelor’s degree in Business, Statistics or related field.
• 2 plus years of experience working in call center operations.
• 2 years of workforce management scheduling and forecasting.
• 6 plus months of experience and proficiency in using Microsoft Office Suite to include Word, Excel, PowerPoint, and Outlook.
Preferred Education and Experience:
• Bachelor’s degree in Business, Statistics or related field.
• 5 plus years of experience in a hospital business or call center environment.
Preferred Licensure/Certification/Specialized Training:
• Workforce Management software experience

Location Address:
1400 Circle Drive
Fort Worth, Texas, 76119
United States