The goal of the Human Resources (HR) function at JPMorgan Chase is to deliver personalized and frictionless customer experiences for also work for our businesses, across the moments that matter (from Hire to Retire). Be a part of this experience!

As an HR Change Management Associate within the HR Change Management team, you will play a pivotal role in delivering these experiences by helping customers prepare for and adopt changes while managing their everyday HR activities effectively and efficiently. You will work in close partnership with HR Product, HR Communications, HR Education and other readiness teams to understand customers’ existing experiences, know the business problems and desired outcomes and use your expertise to help shape the future of the Product(s). While also conducting change impact assessments, build change strategies and socialize plans with key senior leaders – all while tracking key metrics feedback and success.

Job responsibilities

• Know your product(s) end to end and be an expert in the customer experience: know the pain points and be well-versed in the data/metrics and continually review feedback 
• Effectively partner with product teams and support partners to assess the impact of changes on all end users (e.g., leaders, managers, employees, HR colleagues, prospective hires, etc.)
• Support the development and execution of tailored change strategies, partnering across teams (e.g., communications, training, operations and servicing teams), establishing clear measures and tracking towards them along the way
• Knowledge-share across our community to help mitigate cross-impacts, risks and gaps
• Partner with the Product team to course-correct and/or reinforce changes based on adoption metrics and end user feedback

Required qualifications, capabilities, and skills

• 2-5 years of experience within change management, ideally within HR at an organization and/or within a consulting firm
• Partner-oriented and data driven, able to ask questions, work on multiple tasks in parallel and connect dots – delivering fresh ideas and flawless execution
• Able to synthesize information clearly and concisely, tailoring communications and resources to effectively meet the needs of customers and stakeholders
• Drives action, progress, and results as well as collective unity and team spirit; always considers diverse perspectives to get the best outcome
• Very diligent and efficient in execution even under tight time constraints; consistently overcomes obstacles to completion, raising issues as needed along the way
• High proficiency in Excel, Word, Jira and PowerPoint; Tableau, Microsoft Office Project and Visio is a plus