At Chase we believe in doing things differently, with our customers at the forefront of our mindset. As one of our Fraud Specialists in First Party Fraud, you will be a key part of our approach.

Using your investigative mindset, you will respond and manage fraud risks, protecting our customers and reducing losses for both them and the bank. You will be responsible for investigating suspected cases of fraud and use your relationship building skills problem solving skills to manage your cases.

Job Responsibilities:

• Ability to identify fraud and related financial crime risks and take the appropriate steps to mitigate the risks
• Possessive an investigative mindset 
• Utilise your excellent communication skills
• Demonstrate empathy and a problem solving skills
• Championing improvements to processes and products for colleagues and customers 
• Adaptable to working in a start-up environment
• Embrace a growth mind-set 
• Multitask effectively 
• Demonstrate an intrinsic passion to deliver first class service
• Possessive a desire to be a team player and excellent brand ambassador
• Want to self-develop and learn 

Required qualifications, capabilities, and skills:

• Previous experience working within Banking
• Attention to detail
• Strong investigative skills 
• Be familiar with different Fraud trends
• Strong communication skills 
• Proven problem solving skills 

Preferred qualifications, capabilities, and skills:

• Experience in handling application fraud, scams, mules and/or first party fraud
  investigations
• Investigating fraud or financial crime within a previous role
•  Knowledge of the UK regulatory framework and best practice regarding fraud
  prevention