The Data Quality Issue Management (DQIM) team within the Consumer & Community Banking Chief Data Office supports aligned Businesses, Products, and Functional Areas in the identification, research, analysis, and resolution of data quality issues. Poor quality data has potential for operational and/or customer impact due to Credit Bureau Furnishing rejects, regulatory reporting requirements, duplicate customer records, negative digital customer experience, etc. 

As a Data Management Lead within the DQIM team, you who will manage a portfolio(s) of data quality issues throughout the DQ Issue Management lifecycle from Assessment to Closure. You will collaborate with the Data Quality Analysis team and business stakeholders such as Controls, Product/Data Owners, AML/KYC, Technology, Compliance, Legal, etc. In this role, you will establish target timelines, review root cause analysis, confirm mitigation controls, provide guidance towards a resolution path, present findings for approval, and manage timely execution of resolution path. 

This role will also participate in the Technical Data Quality program which will address the timeliness, structural correctness, and completeness of application dataset transmissions.

Job Responsibilities:

• Manage portfolio(s) of data quality issues related to Consumer & Community Banking businesses, Products, and/or Functional Areas
• Ensure data quality issues are progressing throughout the Issue Management lifecycle in a timely manner (Assessment, Prioritize, Root Cause Analysis, Remediation, and Closure)
• Develop partnerships with Technology, the Controls Organization, Product/Data Owners, Executives/Business Leads, Compliance, Legal, AML/KYC, and other stakeholders
• Collaborate with key stakeholders to identify tactical and strategic resolution paths including ownership and timeframes for completion
• Host Data Quality Working Groups and Review Boards and present data quality issue summaries to stakeholders for awareness and approvals
• Produce monthly reporting to Controls organization and stakeholders to ensure they are aware of the data quality issues and next steps needed for resolution
• Manage the plan for creating governance of the Technology Data Quality program
• Actively support the broader Data Governance team’s strategic initiatives and goals

Required Qualifications, Capabilities, and Skills:

• Bachelor's degree in Business, Data Management, or related field
• 5 years of experience with Data Management concepts in Data Analytics, Data Governance, Risk, Controls, or Compliance
• Experience working in Technology or with Technology-focused programs
• Excellent verbal and written communication skills to present research findings and resolution paths in Executive-level forums
• Excellent interpersonal and leadership skills including the ability to resolve conflict, create consensus, and to make effective decisions as a team
• Ability to independently set priorities and manage multiple initiatives simultaneously with the focus of delivering a high-quality product to the business, our customer
• Ability to build partnerships, desire to learn quickly, and to effectively meet or exceed deadlines

Preferred Qualifications, Capabilities, and Skills

• Knowledge of Consumer & Community Banking businesses, Functional Areas (i.e., Marketing), Technology, and Regulatory Reporting
• Prior experience and knowledge of standard data scheduling, transmission protocols, and producer-consumer standards 
• Basic understanding of machine learning and artificial intelligence
• Skills: MS Excel (Proficiency), MS PowerPoint (Proficiency), Teradata SQL (Basic Knowledge), Alteryx (Basic Knowledge), and AWS Cloud services (Basic Knowledge)

Relocation assistance is not offered/supported for this role