You are excited to utilize your background in Payments and as a trusted advisor to make an impact. You have found the right team.As a Relationship Manager on our Commercial Card team, you are responsible for covering a small portfolio of the firm's largest and most complex Commercial Card clients. Your primary objectives are to identify, plan, and implement payables strategies for growth and expansion, payments product cross sells, and account retention. You will act as a consultant for your clients by learning the businesses and providing advanced monetization, working capital and efficiency strategies. You will cultivate strong relationships with both your clients and with internal stakeholders by working closely with our banking and treasury partners that own the broader client relationship, to ensure efforts, communication and focus are coordinated and consistent. It is your responsibility to maintain best-in-class client experience standards through steady and meaningful contact, informative in person and virtual meetings, regular sharing of industry thought leadership, partnering with service and product teams to resolve escalations, and leading structured revenue generating optimization efforts. Job Responsibilities: Be very comfortable directly communicating with C-level clients and Executive level internal stakeholders Own the Commercial Card account relationship with primary focus on growth initiatives, retention and client experience Navigate multiple client facing banking platforms and internal proprietary systems with ease Demonstrate resiliency and adaptability in a fast-paced, innovative and complex client environment Think critically and exercise sound independent judgment Demonstrate enthusiasm, resilience under stress, and a will-to-solution attitude, along with being results-oriented Approach problems logically and with good judgement to ensure the appropriate outcome for clients and the firm, making appropriate decisions quickly and competently Work effectively both independently and in a team environment Demonstrate personal excellence including punctuality in responsiveness, integrity, and accountability Required qualifications, capabilities, and skills: 5 years of experience in Client Relationship Management 5 years of experience in Payments, Treasury or Commercial Card In-depth product knowledge of Payables solutions including Commercial Card Proven client ownership and trusted advisor relationship building skills Demonstrable track record evidencing an exceptional client experience with measurable results and the ability to proactively build relationships and trust with clients Experience in managing highly visible large clients with competing priorities and deadlines Superior oral and written communication skills, with proven ability to interact effectively with clients and internal stakeholders at various levels in the organization Possess accounting and finance knowledge, understanding of client accounting systems and ERPs, and the ability to articulate bank integrations through sFTPs and APIs Proven ability to innovate, problem solve, and develop customized solutions to solve client issues and challenges Strong negotiation skills Possess exemplary client focus with the ability to learn a client's business to identify optimal payment and efficiency practicesPreferred qualifications, capabilities, and skills: Bachelor's degree Highly proficient in Microsoft Suite (Outlook, PowerPoint, Excel), Salesforce, and Video Conferencing