Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager in Commercial Card Supplier Experience Team, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way. 

Job responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
• Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
• Lead the B2B payables product readiness process for Supplier Experience with stakeholders across the business ensuring all impacted functional areas are ready to support new products, features, and partners.
• Define, measure, and achieve launch success criteria throughout the deployment stages from pilot to controlled availability and ultimately achieve general availability on an accelerated basis.
• Support client facing teams during early adoption phases, gather feedback and identify opportunities, and influence teams to expand adoption and solution availability.
• Improve market readiness, delivery, and adoption of new solutions and partnerships.
• Provide a product, product line, or product portfolio with the integrated management and coordination to deliver new features and products at scale while managing key interdependencies, integrations, roadmaps, and budgeting constraints. 
• Connect strategy to execution, and blends operational management of product releases with robust portfolio management capabilities to help ensure that product deployments and releases are delivered with end-to-end regard for the end user experience and the product / product line’s overall strategy and objectives. 
• Work across teams, functions, and disciplines to ensure continued progress by removing roadblocks, barriers, and addressing technical risks and operational risks.

Required qualifications, capabilities, and skills

• 5 years of experience or equivalent expertise in product delivery or a relevant domain area
• Demonstrated ability to execute operational management and change readiness activities
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes
• Experience in product or platform-wide release management, in addition to deployment processes and strategies
• Strong organization and execution capabilities, including leading initiatives and cross functional teams
• Excellent communication and presentation skills including the ability to effectively synthesize, organize and communicate complex information 
• Bachelor's degree required
• Understanding of competitive offerings and industry trends in B2B Payables space

Preferred qualifications, capabilities, and skills

• MBA or equivalent experience
• Proficient knowledge of the product development life cycle, design, and data analytics