Are you a strategic thinker, passionate about providing world class service and support? You have found the right team.As a Merchant Services Client Service and Implementations Training Lead III you will manage senior training associates who currently support defined and complex teams within Merchant Services. You will also include development and execution of strategic programs for the client facing teams across the global Payments franchise. You may also need to coordinate and complete training requests and projects as well as attend and lead business strategy meetings. This involves partnering closely with top executive leaders and their teams in Banking, Treasury Services, and Client Service & Implementations. You will also partner with business groups in Product, Marketing and Learning & Development. The objective is to help client-facing teams deliver the power of payments through best in class 'up-leveling' programs and events. An 'extreme ownership' and 'team first' mindset is essential to success in the role. Responsibilities include content creation, user experience strategy, coalition-building across lines of business and senior stakeholder management. This will all be done in close collaboration with colleagues across lines of business and regions including NAMR/LATAM, EMEA, and APAC. The Merchant Services Client Service and Implementation (MSCS&I) Training team provides world class service and support to all Lines of Business (LOB's) within the MSCS&I organization. Job Responsibilities Design, develop, and implement learning solutions to support multiple teams across Payments and Merchant Services Client Service and Implementation Responsible for managing team workload throughout the training process Partner and support Field Strategy and Learning and Development initiatives in support of greater Client Service and Implementation goals and objectives Liaise with internal stakeholders to understand key objectives and requirements for development of compliance training solutions Support business with feedback, procedure and process enhancements, and efficiency opportunities whenever applicable Need to be flexible to manage a Global team: current locations are Manila, Mumbai, Plano, Tampa and Tempe. Collaborate closely with subject matter experts to build effective and relevant content. Leading and navigating the team through change while the scope of the team broadens to include Payments or other functions. Required Qualifications, Capabilities and Skills: Bachelor's Degree (or equivalent) Minimum of 3 years merchant processing experience and 3 years learning and development related experience in large client servicing and implementations Excellent organizational, interpersonal and communication skills (written and oral) Creative and strategic thinker with a strong risk and controls mindset Excellent time management skills Advanced knowledge of Microsoft Office Applications (PowerPoint, Word, Excel) Advanced research skills when designing material to inspire learning and engagementPreferred Qualifications, Capabilities and Skills: Proven track record of end-to-end owner mindset when working with multiple cross-functional teams and across levels of management on simultaneous projects Ability to understand multiple complex systems and processes across multiple Lines of Business's Strong ability to adapt to rapidly changing client support needs Strong ability to assess an employee's willingness to learn, knowledge and skills