An app or website cannot be created without the right Designers onboard. Luckily our Access and Security team is currently looking to hire a Lead Designer to help create a roadmap for the future of our product. You will be challenged and have a path for growth.

As a User Experience Design Lead in the Small Business Access team, you will engage in a range of design practices, from up-front research, insights, and strategy, through to ideation, prototyping, and testing, and to the delivery of final designs. You will be a part of multi-disciplinary teams, including Experience Researchers and Content Designers. You will also participate in cross-functional collaboration with Product Managers and Engineers. We expect you to have strengths in the core interaction design parts of this process, and a desire to continually broaden and improve your skills.

Job Responsibilities:

• Advocate for the users' perspective when collaborating with Product, Tech, and Data to discover our customer pain points, structure the work around the customer needs, and build outcome-based roadmaps.
• Collaborate and lead experience efforts across multiple parallel work-streams, establishing a vision for where the work is headed, and a shared understanding of what ‘good’ looks like for our customer.
• Communicate expectations within the design team for standards of quality through creative direction and critique.
• Build strategic design deliverables such as strategy decks, customer journeys, visions of future experiences and evangelize these cross-product "blueprints" across teams.
• Participate in upfront user research to better understand user needs and behaviors, and usability testing to see how your solutions work for users, with the support and guidance of Experience Researchers
• Diagram overarching structure of omnichannel product experience through service design, detailed UI design of key interactions, and potentially contribute to Chase’s Design System
• Present work and articulate strategy and design decisions to leadership

Required qualifications, capabilities and skills:

• Bachelor’s Degree in relevant design discipline (e.g., Interaction Design, Human Computer Interface, User Experience Design), certification from credible boot camp or similar accelerated learning program, or equivalent work experience
• 7 years of Experience leading a program of work through full product development cycles in discovery, conception, prototypes, specifications, and enablement.
• Strong facilitation skills and experience in design thinking employing a variety of methods and techniques to run complex design-led workshops.
• Direct self and others in both planning and structuring the work and executing on expected levels of quality of deliverables.
• Prior work involves collaboration within design teams (with other designers, UX researchers, and content designers) and cross-functionally with product managers and software engineers
• Advanced skills in Interaction Design, Visual/UI Design, and Information Architecture; Intermediate ability in adjacent skills such as User Research, UX Writing, and Prototyping
• Able to show how your understanding of technical constraints and opportunities informed your design solutions.

Preferred qualifications, capabilities and skills:

• Design, Design Practices and Advocate for Accessibility Guidelines and Inclusive
• Has led design work on successful digital products, demonstrating user- and human-centered design approaches.
• Familiar with HTML, CSS, and JavaScript, frameworks such as React, and mobile UI standards
• Prior work shows how they used an understanding of business value and product strategy to lead to successful design outcomes