You have a passion to transform processes resulting in measurable business impact. Bring your expertise to shape and enhance the process improvement journey through problem solving, data analytics and organizational change management by joining our dynamic team. 

As a Improvement Manager, within Wholesale Lending Services (WLS), you will help define and execute the lean six sigma process improvement strategy to drive operational excellence for a Wholesale Lending Services product vertical. You will be responsible for establishing and maintaining a process improvement and change management framework and pipeline of product vertical initiatives that can be scaled globally to drive efficiencies and resulting in measurable impact: reduced cycle time, cost capacity, risk and controls and improved accuracy. In addition, driving bottoms up culture change through grassroots process improvement program education and execution is another key focus area for this role in order to identify like kind process improvement opportunities across key operational processes such as loan documentation, closing/funding, payment/fee processing, syndication loan/trade processing, credit administration/collateral perfection and management. 

The MpowerNOW, Global Process Improvement team enables meaningful, measurable process and product change to WLS priorities through grassroots education, expert facilitation, change management and process improvement leadership. 

Job responsibilities

• Utilize Lean Six Sigma and “Manage by Facts” methodologies to identify and execute product vertical and mid-size efforts 
• Align with Risk and Controls on material changes across key initiatives 
• Create and build visibility to baseline and goal impacts through metrics 
• Lead mid-size product vertical process improvement initiatives from opportunity identification through implementation/ownership transition with measurable results 
• Own the overall product vertical process improvement book of work for a variety of initiatives requiring cross-functional partnership across banking, credit risk, legal, operations, product owners and tech teams across multiple lines of businesses 
• Engage stakeholder teams and lead product vertical governance forums to share process improvement opportunities, prioritization, implementation through operational ownership
• Build strategy and execute grassroots problem solving educational program to enable driving near term and longer-term impacts. 
• Provide process improvement leadership guidance to junior staff across team

Required qualifications, capabilities, and skills

• 7 years’ experience in Financial Services, Lean Six Sigma process improvement, Transformation and/or change management roles 
• Demonstrated ability to structure and scope complex problems, apply a range of process improvement tools, gain and synthesize findings and develop solution
• Proven track record and experience in driving medium to large sized projects with strong results
• Collaborates effectively across all levels of the organization and ability to lead and influence without having positional authority
• Communicates effectively at multiple levels of the organization through both verbal and written 
• Ability to connect the dots with limited and/or ambiguous information.
• Flexible to update strategy based on evolving business environment
• Strong attention to detail, time management, planning skills and the ability to handle multiple competing priorities
• Demonstrated leadership skills and proven ability to develop strong client relationship
• Highly skilled with Visio, Minitab, PowerPoint, Excel and Microsoft Project

Preferred qualifications, capabilities, and skills

• Domain expertise in commercial lending products and processes
• Black Belt Six Sigma certification preferred
• Strong analytical skills preferred
• Bachelor’s Degree, Graduate Degree preferred
• Strong judgment and professional maturity, proactive and results-oriented, fact and analysis-based approach to problem solving

Work Schedule

Note to job seekers: This is a hybrid role which requires going into the office 3 days a week with 2 days flexibility to work from home. Keeping in mind this is subject to change at any time per JP Morgan guidelines. This role is only supported in one of the following locations: Fort Worth, TX, Plano, TX, Chicago, IL, Charlotte, NC, Columbus, OH, or Newark, DE. The level/grade of the position offered will be determined by the qualifications of the person selected