The goal of the Human Resources function at JPMorgan Chase is to deliver personalized and frictionless customer experiences for our businesses, across the moments that matter (from Hire to Retire). The ideal candidate has experience in HR overall, with demonstrated leadership in change management within an organization and/or with a consulting firm. To be successful, the candidate must be dynamic, partner-oriented and data driven, able to ask questions, connect dots and influence others – delivering fresh ideas and flawless execution.

As a Change Management Lead within the HR Change Management & Readiness team, you will play a pivotal role in delivering these experiences by helping customers prepare for and adopt operational and behavioral changes to people, process and technology while managing their everyday HR activities. 

Job responsibilities

• Accountable for one or more products and/or a Portfolio; know your product(s) end to end and be an expert in the customer experience: know the pain points, business problems and desired outcomes, be well-versed in the data/metrics and continually review feedback 
• Be in lock step with your aligned Product Manager(s); actively understand and provide input into prioritization of the product roadmap and scope of technology enhancements, process improvements, or other change initiatives within aligned products
• Responsible for delivering all elements of change and readiness work for Products and/or Portfolio – from impact assessments and stakeholder mapping to development and execution of plans – managing the team to ensure activities are completed effectively and efficiently, working with readiness partners and socializing with key senior leaders and other stakeholders along the way 
• Provide content and messaging direction to other HR partner teams (e.g., Communications, Learning, Knowledge Management) and validate through testing
• Knowledge-share across our community to help mitigate cross-impacts, risks and gaps
• Partner with the Product team to course-correct and/or reinforce changes based on adoption metrics and end user feedback

Required qualifications, capabilities and skills

• 7 years of experience supporting and leading change management and communication efforts, providing consulting or strategy expertise on cross-business and/or global initiatives; able to lead teams and through influencing 
• Able to work globally and locally, with experience navigating regulatory environments and regional/local nuances 
• Partner-oriented and data driven, able to ask questions, work on multiple tasks in parallel and connect dots – delivering fresh ideas and flawless execution
• Able to synthesize information clearly and concisely, tailoring communications and resources to effectively meet the needs of customers and stakeholders
• Drive action, progress, and results as well as collective unity and team spirit; always considers diverse perspectives to get the best outcome
• Execute diligently and efficiently even under tight time constraints; consistently overcome obstacles to completion, raising issues as needed along the way
• High proficiency in Excel, Word, Jira and PowerPoint; Tableau, Figma, MS Project & Visio are welcome additions