As a leader of the Manager Success Center, you will be responsible for delivering a best in class and personalized experience to managers in support of their day-to-day HR needs in shared services environment. Your team will provide guidance to managers on human capital matters in response to inquiries with HR knowledge. Your ability to lead a high performing team and drive continuous improvement will contribute to the overall success of the organization.

Job Responsibilities 

• Manages team performance, leads by example, and coaches on key behaviors to motivate sustained results by using performance management resources to proactively monitor, coach, and develop employees through recognizing strong performers and managing those not meeting performance standards
• Ensures the team’s adherence to operating policies, procedures, legal, and compliance regulations while independently resolving escalations 
• Aids in the execution of business initiatives by developing, delivering, and maintaining open communication with employees, peers, leadership team, executives, and other lines of business 
• Identifies and owns end-to-end process improvement opportunities which may include recommending solutions, supporting training development, managing process/policy changes, and partnering with change management leadership team as necessary
• Leads a key function or process that supports the department across multiple teams

Required qualifications, capabilities, and skills

• 5 years of experience in HR service or Product roles or equivalent experience; 4 years’ experience leading teams
• Demonstrated strong verbal, written communication, and interpersonal skills with a customer obsessed mindset
• Proven analytical skills including attention to detail, high level of accuracy, and problem-solving skills
• Demonstrated ability to give feedback, coach others, and follow outlined Performance Coaching process to improve performance 
• Demonstrate leadership amongst peers in a key function or process that spans across teams 
• Undergraduate degree in Business, Human Resources Management, or equivalent Human Resource or Management experience.
• Experience working in a high volume, fast-paced environment

Preferred qualifications, capabilities, and skills

• 2 years of experience of both strategic and tactical planning for one or more business processes and/or location based responsibilities