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Consumer and Community Banking (CCB) - Control Management maintains a strong and consistent control environment through a joint accountability model that align control managers with each line of business, function and region to mitigate operational risk. As a Control Manager for Experiential Journeys, you'll be responsible for leading and building out an enhanced control framework which supports a continuous and integrated approach to risk assessment. Key areas of focus will be partnering with the Digital Channels organization on driving customer engagement through our Chase.com ecosystem. This includes managing Card and Connected Commerce prioritization, process, and overall strategy for existing Digital Channels assets such as nudges as well as partnering on new initiatives. Additionally, you will ensure the team assists in top down risk analysis, control design & evaluation, real time control issue detection, escalation, root cause analysis and remediation.
Given the multitude of stakeholders and matrix nature of executing strategies and launching capabilities across Card and Connected Commerce, the ideal candidate is a strong communicator, strategic marketing thinker, has excellent project management skills, is data-driven, and is a terrific collaborator who can work across the leadership team to action on key deliverables, synthesize and articulate strategic updates, bring together experts to solve issues and define clear next steps.
As a Control Manager, you'll be responsible for ensuring the line of business has a sustainable and disciplined end-to-end control environment, identifying and escalating issues with a sense of urgency, and partnering with the Business to ensure issues are remediated in a timely manner. The team assists in top-down risk analysis, real-time control issue detection, escalation, root cause analysis, and remediation. Also, you will assist the Exam Oversight and Control Manager with a caseload of external examinations in adherence to protocols established for pre-exam preparation, onsite facilitation and post-exam processes.
Job Responsibilities:
Required Qualifications, Skills and Capabilities:
Full Time
$110k-138k (estimate)
05/06/2024
07/04/2024