Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Connected Commerce Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.

The Connected Commerce organization serves customers with digital experiences beyond our core financial products, by focusing on customer experiences in loyalty, offers, travel, payments, lending innovation, and dining. As a Control Manager, you will have the opportunity to lead and develop an enhanced control framework for New Bank Initiatives within Connected Commerce. This role offers a continuous and integrated approach to risk assessment, providing you with the chance to grow professionally while ensuring top-down risk analysis and control issue detection. 

Job Responsibilities:

• Create a risk and control framework that leverages proven evaluation strategies and sound change management protocols to support New Bank Initiatives. 
• Review and analyze program related data (e.g., KRI/KPI) to support business-related programs and strategies
• Provide leadership support for the end-to-end execution of the Risk & Control Self-Assessment, including control breaks and resolutions, to reduce financial loss, regulatory exposure, and reputational risk
• Engage with control colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators and technology control functions
• Scope problems, identify major issues and actionable opportunities, design solutions, and quantify potential impact. 
• Work with team to develop work plans to test/evaluate strategies and insights which could span process improvement, organizational change and functional strategy efforts. 
• Drive performance improvement through improved end-to-end process design and management

Required qualifications, capabilities and skills:

• Bachelor’s degree or equivalent experience required
• Proficient knowledge of control and risk management concepts with the ability to design, create, and evaluate a Risk & Control Self-Assessment in conjunction with business partners
• Effective verbal and written communication skills
• Acute attention to accuracy and detail, with a focus on data analysis and critical thinking
• Team player with strong collaborative qualities and a positive demeanor, with the ability to work autonomously
• Flexible, adaptable to shifting priorities; able to work in a fast-paced, results driven environment

Preferred qualifications, capabilities and skills:

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)
• 7 years of financial service experience in controls, audit, quality assurance, risk management, or compliance preferred

Estimated travel: approximately 0%-25%