As a Control Manager - Support and Reporting Specialist, you will be responsible for collaborating and working with Business and Control teams. We are looking for an individual with strong analysis and collaborative skills who has the ability to manage multiple levels of responsibility. This role will be focused on assisting Control Managers supporting Fraud Customer Protection Services (FCPS) and Collections Operations.

Job Responsibilities:

• Build and maintain effective working relationships with internal team members, as well as with other teams within the firm
• Foster an environment of process improvement efforts to drive consistent, innovative, and tactical strategies among the broader controls team
• Prepare client-specific reporting
• Drive the team to assure a focus on quality of service through team’s consistent implementation of Deep Dive and Independent reviews to ensure consistency and quality throughout the area
• Prioritize tasks and assignments to meet deadlines, and escalate concerns to direct manager
• Provide assistance to department management in the development and publishing of trending analysis, and reporting
• Build and maintain a client focused organization by partnering with senior leaders across the larger Control Management and CCB organizations that balances the needs of the teams while driving a strong controls framework
• Manage deliverables and projects in support of CCB Controls initiatives

Required Qualifications, Skills and Capabilities:

• Strong analytical, prioritization, organizational, and time management skills
• Critical thinking and problem solving / issue resolution skills
• Team player with the ability to work productively within a group, with strong collaborative qualities and a positive demeanor
• Excellent verbal and written communication skills
• Proficient/Expert using Microsoft Word, Excel, PowerPoint and SharePoint
• Strong data analysis and visualization skills
• Bachelor’s degree preferred, or equivalent job experience in the financial services industry, comprised of 4 years’ experience in banking
• Flexible in nature with the ability to thrive in a fast-paced and changing team environment