Investor Client Management (ICM) primarily operates across Markets, Securities Services, and other businesses at J.P. Morgan. It is responsible for managing the firm’s strategic relationships with priority clients, including asset managers, hedge funds, insurers, and public sector entities. Markets Operations provides operational support and controls management across all asset classes including equities, fixed income, currencies, and commodities. Investor Client Management - Operations Relationship Management (ICM ORM) is a collaboration between Investor Client Management and Markets Operations, with teams in APAC, EMEA and the Americas.

As a Operations Relationship Manager, you will be responsible for building relationships with specific clients and identifying support, growth, and partnership opportunities to help deliver the firm to the clients in line with ICM’s and Markets Operations’ strategic objectives.

ICM ORM’s aim is to inform and connect clients to the firm across the pre and post trade space by providing internal and external intelligence on expected client activities and requirements driven by market structure and regulatory changes. Additionally, it develops end-to-end solutions for cross-product client requirements to drive new business opportunities. 

Job responsibilities

• Develop external senior client relationships including COOs and heads of Operations, Legal, Risk, Counterparty Management, Regulatory Governance etc.
• Build connections with internal front to back Operations and partner teams to support pre and post trade requirements and opportunities. 
• Connect and partner with Investor Client Management Senior Relationship Managers and Sales leads to support shared clients from an Operational front to back perspective, as well as identifying strategic partnership opportunities.
• Build and maintain a detailed knowledge of end to end client setups, including platform utilization, client structures, fund ranges, and proactively engage in strategies and initiatives to improve client service levels, enable business efficiencies, and drive transformation across the operations space. 
• Collaborate with internal teams including Legal, Credit Risk Management and Transition Management to assist in delivering business development opportunities.
• Facilitate and drive resolution of strategic client issues. Partner with Operations to ensure end-to-end connectivity, service delivery and support for clients across the firm and transactional lifecycle, with focus on accountability, action, and outcomes to ensure solutions meet client needs while aligning business deliverables to the firm's mission and goals.
• Keep abreast of strategic industry developments, regulatory changes, vendor solutions and technology opportunities, and support clients with both market intelligence and adoption activities.

Required qualifications, capabilities, and skills

• Experience in financial services including pre and post trade activities with sound understanding of financial markets, including the regulatory landscape and investment management industry
• Strong client service mindset with a proven track record of dealing directly with clients at all levels of seniority and ability to drive consensus amongst stakeholders through collaboration and influence
• Excellent interpersonal skills, comfortable with working and partnering with senior client contacts, LOB Operations leads and business partners in ICM and the Sales and Trading organization 
• Self-starter with capability of working as part of a diverse global team, efficient at multi-tasking and ability to work under pressure to deliver multiple business demands on-time, to a high standard
• Good understanding of cash and derivative product sets, with an interest in regulatory change, technology advances, operational excellence, and financial markets developments
• Familiarity with both Prime Brokerage and Global Clearing workflows, as well as the ability to partner with Sales and Client Service representatives on particular client interactions
• Prior experience in Securities processing for both the Fixed Income and Equities markets
• Ability to navigate the Fintech landscape and identify opportunities for both JPM and our clients 
• Familiarity with regulatory requirements specific to Margin activity for both ISDA and MSFTA agreements
• Flexibility for domestic and international travel

Preferred qualifications, capabilities, and skills

• Pre-existing network and familiarity with Operational contacts at JPM’s clients is a plus
• Creative thinker and problem solver with strong written and verbal communication skills
• Existing familiarity with Fintech partners that have become the industry standard for post trade processing 
• Bachelor’s degree