Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? This is a unique opportunity for you to work in the Regulatory Operations Customer Complaints to impact and influence strategic decision making across Consumer Community Bank (CCB).

As a Business Analysis Associate II within Customer Complaints you will be part of a centralized group providing program-level governance, oversight, reporting, and analytics in support of executive, business, and functional teams. A primary objective of the group is to provide insights that can help to simplify and strengthen customer experiences, build customer trust, and reduce risk by understanding reasons for dissatisfaction and identifying opportunities to improve.

Job responsibilities

Work performed by this team directly impacts and influences strategic decision making across CCB. Daily activities include creating and executing scheduled and ad hoc reports, translating data into meaningful and actionable insights, and working closely with business partners. This role requires flexibility and the ability to manage multiple short and long term deliverables. Your abilities must be able to quickly and proactively develop subject matter expertise and build relationships with business and technology partners.

Required qualifications, capabilities, and skills

• Bachelor's degree in a technical or business discipline required and 7 years of reporting and analytics experience
• Have proven and excellent communication, presentation, and delivery skills required
• Able to synthesize and create a cohesive picture from a wide variety of information types and sources
• Possess advanced knowledge and proficiency with analytic tools, data analysis methodologies, and database querying
• Must have advanced Excel, PowerPoint, SharePoint, and SQL skills
• Produce ad hoc analysis and reporting for all management levels
• Author and publish scheduled executive and regulatory reports by gathering information from various systems and business partners
• Lead assigned analytic and reporting efforts; manage project lists
• Analyze and monitor complaint data to identify emerging issues and watch items
• Create and maintain related procedures, documentation, and control processes
• Build and maintain awareness of key CCB initiatives, issues, trends and changes impacting consumers and Chase

Preferred qualifications, capabilities, and skills

• Intermediate usage in some combination of: Alteryx, Xceptor, SAS, Python, Tableau, Adobe Analytics
• Prior business reporting, customer experience, and complaint analysis preferred
• Ability to support key strategic and business priorities
• Demonstrates curiosity about what drives business trends and customer behaviors
• Deadline driven with a keen attention to detail and strong organizational skills
• Proficient at conducting background research, analyzing data, and identifying and quantifying opportunities
• Must be internally motivated and able to work with limited supervision

Referral Bonus Available $3,000 USD