Working in Application Support means you'll use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. You'll work collaboratively in teams on a wide range of projects based on your primary area of focus: design or programming. While learning to fix application and data issues as they arise, you'll also gain exposure to software development, testing, deployment, maintenance, and improvement, in addition to production lifecycle methodologies and risk guidelines. Finally, you'll have the opportunity to develop professionally —and to grow your career in any direction you choose.

Job Responsibilities:

• Automation, monitoring, resiliency, and delivery – Leading and driving the identification of single point of failures and implementation of automation and monitoring improvements across the application and infrastructure environment using tools such Control-M, Netcool, Splunk, Geneos, Grafana, Datadog, Dynatrace and OpenSearch. Assist with Root Cause Analysis (RCA) and expert experience at application alert fine tuning to prevent issues related to incidents. Experience leveraging Splunk required with an analytical mindset to drive identification of patterns/trends which would predict problematic situations.
• Cloud adoption readiness – Partner with the Merchant Services SRE team as refinement of the deployment journey is conducted. Partner with AD and infrastructure teams to ensure application support team provides an excellent customer experience. 
• Weekend on-call support as part of rotational shift-based coverage

Required Qualifications

• 2 years of support engineering experience working knowledge of SQL and experience on Linux/Unix, Apache, tomcat, SQL, Perl, Python and Shell scripting.
• Bachelor’s degree or higher in Computer Science, Information Systems, or Engineering field or equivalent experience and evidence of exceptional ability.
• Excellent interpersonal skills, energetic and a self-starter. Good communication skills, both verbal and written, with the ability to clearly convey technical information while lead large conference calls. Strong organizational skills along with demonstrated ability to manage multiple tasks simultaneously. Capable to execute and deliver on a multitude of concurrent initiatives in a dynamic environment and ability to work independently as a self-starter, and within a team environment.
• 2 years of experience in Application support / Production Management in the Banking and Financial services industry on Change, Incident and Problem management. 

Preferred Qualifications

• Desirable experience on the AWS console environment and hands-on OpenSearch, Grafana, Datadog, AWS monitoring, S3 buckets, lambda functions.
• Self-Starter able to work independently, manage team assigned projects that are delivered timely, while also ensuring day-to-day tasks are completed
• Must show team leadership qualities and be comfortable to empower team members with the skills they need to perform optimally. 
• Strong understanding of scripting/programming industry practices, to automate any repetitive tasks and provide alerting.
• Domain knowledge or working experience in Card Issuing and/or Merchant Acquiring