• Provide Level 2 support for all cameras in the video system.
• Offer backend server application support for all video infrastructure.
• Deliver on-site and remote user-based support for video clients.
• Assist Infrastructure with Microsoft patching, reboots, and validation.
• Interface with Argus support to adjust camera views.
• Install and integrate new cameras into Genetec and support Customer, Stakeholder, and Argus cameras.
• Re-add and integrate camera replacements.
• Collaborate with various teams to provide support for multiple applications that utilize video management systems and cameras.
• Conduct, organize, prepare, and represent documentation for an Architecture & Engineering review board for new project implementations with all stakeholders.
• Provide clear and continuous communication to stakeholders on project progress and status.
• Guide and mentor project team members to ensure successful project completion.
• Adhere to all standard operating procedures, including change management, outage notifications, service ticketing, and updates.
• Collaborate with project managers and team leads to provide detailed updates on all projects and workflows.
• Thrive in a fast-paced environment, consistently meeting deadlines and adjusting to changing priorities.

Skills:

• Strong interpersonal skills, with the ability to debate, dialogue, negotiate, influence, and work collaboratively and constructively with both internal and external stakeholders.
• Excellent organizational and critical thinking skills.
• Comprehensive understanding of network protocols and transport as it relates to video.