About JourneyTEAM:

Founded in 1993, JourneyTEAM has grown from a small software development shop into an award-winning business technology consulting firm. We are a Microsoft Inner Circle Partner and serve the technology needs of large public and private organizations, including many of the world’s best-known brands. JourneyTEAM provides consulting and implementation services specifically for Microsoft Dynamics 365, Office 365, Microsoft Dynamics Business Central, Power BI, Power Apps, Power Automate, Power Virtual Agents, Dynamics GP, Microsoft’s Enterprise Mobility and Security Suite, SharePoint, Okta, and more. Our purpose as a company is to help others effectively use technology to create a positive, lasting impact on the world.

About this role:

JourneyTEAM is looking for a Modern Work and Security Support Engineer to optimize client Microsoft environments, resolving technical issues and enhancing workplace security to empower their success.

Duties and Responsibilities:

• Troubleshoot and resolve technical issues related to Microsoft's modern workplace and security solutions, including Office 365, Microsoft 365, Microsoft Defender, Entra, Intune, Exchange, SharePoint, Teams, and others.
• Collaborate with clients and internal teams to understand and analyze problems, gather requirements, and provide effective solutions.
• Conduct research, analyze logs, and utilize various tools and techniques to diagnose and resolve complex technical issues.
• Provide guidance and support to clients on best practices, security policies, and compliance requirements.
• Participate in knowledge sharing and training sessions, both internally and with clients.
• Document technical procedures, troubleshooting steps, and solutions for future reference.
• Coordinate with Microsoft support and escalate issues when necessary.
• Stay up to date with the latest Microsoft technologies, updates, and industry trends.

What would make you successful: (qualifications)

• Bachelor's degree in Computer Science, Information Technology, or a related field, or 4 years of equivalent work experience.
• Proven experience in supporting and administering Microsoft technologies, including Office 365, Microsoft 365, Microsoft Defender, Entra, Intune, Exchange, and related solutions.
• Proven experience in supporting a variety of end user devices like: laptops, desktops, mobile phones, etc.
• Strong understanding of modern workplace and security concepts, such as security and compliance, identity and access management, device management, and data protection.
• Excellent troubleshooting and problem-solving skills, with the ability to analyze and resolve complex technical issues.
• Strong communication and interpersonal skills, with the ability to effectively communicate with clients and team members.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Embrace and live the JourneyTEAM Values below:
  • A Caring Mindset
  • Exceptional Performance
  • Being OneTeam
  • Making & Keeping Commitments
  • Taking Ownership
  • Effective Communication
  • A Growth Mindset

Things that will be helpful, but aren’t required:

• Microsoft certifications, such as MS-900: Microsoft 365 Fundamentals, SC-900: Microsoft Security, Compliance, and Identity Fundamentals
• Experience with scripting languages (e.g., PowerShell, bash) and automation tools.
• Knowledge of cloud computing concepts and experience with Azure services.
• Experience with project management and client management.
• Familiarity with security best practices, compliance regulations, and industry standards (e.g., NIST, ISO, GDPR).

What Success Looks Like After:

30 Days (Learning):

• Understand the company's processes, procedures, and tools used for support and client management.
• Gain familiarity with the various Microsoft modern workplace and security solutions offered by the company.
• Receive training on troubleshooting methodologies, diagnostic tools, and documentation practices.
• Familiarize with the company's knowledge base and access relevant technical resources.
• Shadow experienced team members and observe how they handle client interactions and technical support cases.
• Demonstrate the ability to effectively communicate with clients and team members.
• Obtain Microsoft 900 Level exam certifications if not previously obtained

60 Days (Contributing):

• Independently handle and resolve basic to moderate-level technical support cases related to Microsoft modern workplace and security solutions.
• Contribute to knowledge-sharing sessions and document solutions for future reference.
• Actively participate in client meetings, gather requirements, and provide technical guidance.
• Assist with the deployment and configuration of Microsoft solutions, such as Intune, Azure AD, and conditional access policies.
• Collaborate with team members and escalate issues to senior engineers or Microsoft support when necessary.
• Demonstrate proficiency in using diagnostic tools, analyzing logs, and implementing appropriate solutions.
• Provide feedback and suggestions for process improvements based on client interactions and support experiences.

1 Year (Leading):

• Independently handle and resolve complex technical support cases related to Microsoft modern workplace and security solutions.
• Serve as a subject matter expert and provide mentorship to junior team members.
• Lead client meetings, presentations, and technical discussions.
• Contribute to the development and implementation of best practices and standardized processes.
• Participate in project planning and management for client migrations, upgrades, and implementations.
• Stay up-to-date with the latest Microsoft technologies, updates, and industry trends, and share knowledge with the team.
• Collaborate with Microsoft support and escalate high-priority issues, representing the company and clients effectively.
• Proactively identify areas for improvement and suggest innovative solutions to enhance client support and service delivery.
• Develop strong relationships with clients, acting as a trusted advisor and providing valuable technical guidance.

Salary: $50,000 to $60,000 annually (depending on experience)

Benefits:

JourneyTEAM offers a wide range of benefits including healthcare and dental options, a 401k with a ~4% employer match, unlimited time off and a gym membership monthly reimbursement. We enjoy a culture of collaboration and creative responsibility to solve problems with autonomy.

This job generally operates in a professional office environment, but we are open to discussing remote opportunities as well. JourneyTEAM is an Equal Opportunity Employer.

Note: This position is not open to C2C, CTH, or 3rd party applicants.