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2 Customer Support Specialist (Billing Clerk) Jobs in Santiago, MN

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Jostens
Santiago, MN | Full Time
$47k-62k (estimate)
1 Month Ago
ServiceRocket
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Customer Support Specialist (Billing Clerk)
Jostens Santiago, MN
$47k-62k (estimate)
Full Time | Consumer Goods 1 Month Ago
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Jostens is Hiring a Customer Support Specialist (Billing Clerk) Near Santiago, MN

JOB TITLE: Customer Support Specialist (Billing Clerk)
GENERAL DESCRIPTION OR PURPOSE OF JOB:
This role is responsible for handling Sales/Consumers claims, returns, repairs and order modifications as well as processing these into our CRM systems. Requests are received via email through the forms developed for each case. Specialists must have extensive product and processes/procedures knowledge. 
Responsibilities:
  • Processing orders for billing.
  • Communicating with order entry clerks for order updates.
  • Communicating with Financial Analysts.
  • Releasing Drop ship orders.
  • Amount adjustments.
  • Processing BIA request.
  • Pay attention to order with transactions (CIA) over 90 Days.
Job Requirements:
  • Accounting skills.
  • AS400 skills.
  • Excel skills.
  • Attention to details.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Consumer Goods

SALARY

$47k-62k (estimate)

POST DATE

03/12/2023

EXPIRATION DATE

06/09/2023

WEBSITE

jostens.com

HEADQUARTERS

MINNEAPOLIS, MN

SIZE

3,000 - 7,500

FOUNDED

1897

CEO

MICHAEL BURGESS

REVENUE

$1B - $3B

INDUSTRY

Consumer Goods

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The job skills required for Customer Support Specialist (Billing Clerk) include Billing, Customer Support, Order Processing, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist (Billing Clerk). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist (Billing Clerk). Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Support Specialist (Billing Clerk) positions, which can be used as a reference in future career path planning. As a Customer Support Specialist (Billing Clerk), it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist (Billing Clerk). You can explore the career advancement for a Customer Support Specialist (Billing Clerk) below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Support Specialist job description and responsibilities

To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.

01/27/2022: Johnstown, PA

They are also responsible for conducting surveys on the products or services and communicating customer feedback.

01/30/2022: Chico, CA

A Customer Support Specialist will also replace products or process payment refunds as needed.

01/18/2022: Rockford, IL

They help customers with their queries and complaints.

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Listen to customer complaints and provide adequate solutions for their problem via phone or email.

02/14/2022: San Diego, CA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Support Specialist jobs

Communication skills come as pretty much as a given, concerning customer support.

02/15/2022: Troy, NY

Make Connections and Give Compliments.

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Ensure that customers understand the resolution and provide on-going education to customers.

01/11/2022: Spokane, WA

Compile and analyze customer requirements to give the best advice and resolve their query.

02/20/2022: Pensacola, FL

Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.

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Step 3: View the best colleges and universities for Customer Support Specialist.

Butler University
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