At Jon Renau, we are passionate about creating the best possible experience for the alternative hair wearer. Our team’s passion and dedication to exceed our clients’ expectations are well known in the industry and the reason for our success. The people who wear our products are at the center of what we do, and because of them we strive to create the highest quality products, design the most fashionable styles and colors, and provide superior customer service.

Account Specialist – Shops & Salons

Reports to: Sales Manager 

Summary/Objective

As Account Specialist, you will be an intricate part of the sales team by helping to ensure an excellent customer experience and quality sales support through timely and accurate communication. The Account Specialist is responsible for creating, managing, and growing all assigned accounts through active accounts and new leads.

Essential Functions:

• Follow Sales Strategy and Execution: Drive new business and sales experience. Coordinate and maintain relationships with hair replacement centers, barber shops, and salons. 
• Connect: Generate outbound calls, emails, and virtual customer visits with existing and new customers daily
• Achieve New Business Sales: Drive organizational growth and profitability.
• Product Placement: Develop product plan for clients based on selling history & potential

Key Roles & Responsibilities:

•  Always uphold and represent all Jon Renau CORE Values
• Manage client expectations and cultivate relationships with continued focus on development of new accounts
• Actively and consistently negotiate products in stores to increase market share and meet/exceed sales goals
• Support and utilize all educational tools and resources to improve the client experience and reduce returns
• Execute effective strategies to book clients for education courses
• Custom order management with customers 
• Order entry and process returns 
• Track and monitor sales trends to react to business when warranted and for planning purposes
• Maintain updated client records
• Identify and qualify lead opportunities
• Have a ONE team mentality in all interactions with Jon Renau employees and clients 
• Represent and be open to open communication, solution-oriented communication, and feedback 
• Deliver exceptional service to clients and end consumers every time--in words and actions 
• Attend & actively participate in all sales team & company meetings 

Qualifications:

• Proven work experience in sales and cultivating a book of business
• Excellent knowledge of MS Office
• Familiarity with CRM practices along with proven ability to build productive professional business relationships
• Highly motivated and target driven with proven sales track record
• Excellent selling, communication, and negotiation skills
• Prioritizing, time management and organizational skills
• Ability to create and deliver sales presentations tailored to the audience needs 
• Beauty industry experience preferred 
• Licensed cosmetologist is a plus! 

PhysicalDemands

While performing the duties of this job, the employee is regularly required to sit, stand, walk, and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear. The employee is frequently required to sit and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds.

Travel

Travel required for client visits, seminars, and training

Work authorization/Security Clearance

Must be eligible to work in the United States of America

What we offer:

We offer competitive salaries, medical/dental/vision benefits, 401k, and additional perks. Please visit our website: https://jonrenau.com and apply to join our team to serve others and contribute to the success of our dynamic organization!

• Fun events and monthly Town Halls
• Medical – 100% Employer Sponsored Individual Health Plan 
• Dental – 100% Employer Sponsored Individual Dental Plan 
• Vision – 100% Employer Sponsored Individual Vision Plan 
• Life Insurance – $25,000 Plan 100% Sponsored by Company 
• Long Term Disability – 100% Sponsored by the Company 
• Flexible Spending Account – With $200 Annual Employer Contribution 
• PTO – 3 weeks per year 
• Holiday – 6 Paid Holidays Per Year 
• 401K – With Employer Match available 
• EAP – 100% Employer Sponsored 
• Additional: Options for supplemental coverage Plans; Sponsored company events, Employee discount on all Jon Renau products. 

Growth Potential

Clear pathways for growth within Jon Renau including personalized development plans. 

Compensation: 

$42,000 Commission = up to $60,000 with growth potential