Johnson’s Beach: General Manager

We are seeking a talented General Manager to join our team at Johnson’s Beach in Russian River!

The General Manager position is responsible for oversight of all aspects of the property with a focus on maximizing profitability and guest and team member satisfaction. Reporting to the owner, you will provide leadership to all departments to ensure a successful operation, deliver on financial results, delight guests, and enhance Johnson’s Beach’s culture. The ideal candidate will have a passion for hospitality, exceptional leadership skills, and a proven track record in managing operations within the hospitality industry.

Property Information

A Russian River tradition for nearly a century, Johnson’s Beach is a favorite summer spot for Sonoma County locals and visitors alike. Sunning, swimming and floating at our Guerneville beach is as much a Sonoma County pastime as wine tasting and strolling through the redwoods.

Located ninety minutes north of the Bay Area in the charming and eclectic town of Guerneville, this classic summer getaway sits in the heart of the Russian River Valley and provides the quintessential summertime river experience.

We’d love to hear from you. Be sure to attach both a resume and a cover letter telling us about your relevant experience.

Responsibilities

The General Manager will set the tone for the overall guest experience on site. The General Manager is responsible for managing the daily operations and profitability of Johnson’s Beach Resort (hotel ops, snack bar, and beachfront operations). They oversee staffing, training, supply and product ordering, property maintenance and guest interactions, to drive profitability and deliver incredible customer service. The General Manager reports to Ownership and is responsible for all departments including Camp Manager, Maintenance, Housekeeping, Snack Bar Supervisor, and Beach Ops employees. The GM oversees the implementation of company culture, brand & employee standards, policies & procedures as set by Ownership.

They will have ultimate responsibility and accountability for:

• P&L ownership and management, including development and management of budgets, forecasts, and financial plans to achieve revenue and profitability targets. Monitor financial performance closely and implement cost-control measures as needed.
• Recruiting, training, and managing a diverse team of hospitality professionals. Providing coaching, guidance, and performance feedback to enhance team performance and morale. Fostering a positive work environment that encourages teamwork and collaboration.
• Overseeing day-to-day operations of the hotel, cabins, glamping sites, beach equipment rentals, and snack bar. Ensuring efficient and effective operation of all facilities, including maintenance, housekeeping, and groundskeeping.
• Maintaining high standards of guest satisfaction by overseeing the delivery of exceptional customer service throughout all guest interactions. Fostering a culture of hospitality and attentiveness among staff members.
• Ensuring compliance with all industry regulations, health and safety standards, and company policies. Conduct regular inspections and audits to maintain high-quality standards throughout the property.
• Building positive relationships with the local community, stakeholders, and vendors. Participate in community events and initiatives to promote the resort and foster goodwill. Support marketing & sales promotions / events
• Identifying consistent, streamlined processes and procedures to ensure SOP compliance, food safety, drive and meet financial goals, deliver on culinary standards, and focus on guest experience
• Ensuring food and beverage offerings are prepared to food safety and quality standards. Ensure the snack trailer is fully stocked, organized and merchandised appropriately. Order food and beverage supplies weekly
• Providing a 24 hour escalation process for team members to handle issues, covering shifts in all departments when necessary, and ensuring that a leader is on call at all times.
• Reporting in regularly to Après ownership with updates, requests, and areas for improvement when needed.

In addition to executing the above tasks autonomously, a successful General Manager will also ensure that each member of the team is able to conduct themselves in a respectful and professional manner.

Job Qualifications:

Education/Experience

● High school diploma/GED required

● 4 years of management experience in hospitality or related field

● Food & Beverage experience preferred

● Special events experience preferred

● Passion for and commitment to hospitality

● General experience in front desk, housekeeping, food service, or other hotel departments

General Skills/Traits

● Ability to manage time effectively to ensure completion of tasks

● Excellent communication skills with the ability to listen effectively

● Ability to make the right executive decisions without need for escalation

● Ability to lead a team

● Excellent customer service and interpersonal skills

● Knowledge of general hotel operating procedures

● Time management and organizational skills

Computer Skills

● Familiarity with G-Suite and its various applications (docs, sheets, calendar, etc.)

● Familiarity with excel preferred

● Experience with property management/booking systems preferred

● Experience with QuickBooks preferred

Physical Requirements

● While performing the required duties of this job, the employee is regularly required to stand and walk for extended periods of time. The employee must regularly lift and/or move up to 10 pounds (4 kg) and frequently lift and/or move up to 25 pounds (11kg). Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

Job Types: Full-time, Temporary

Pay: $60,000.00 - $75,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Paid training

Schedule:

• Day shift
• Every weekend

Experience:

• Hospitality management: 4 years (Required)

Ability to Commute:

• Guerneville, CA 95446 (Required)

Ability to Relocate:

• Guerneville, CA 95446: Relocate before starting work (Required)

Work Location: In person