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Description
Position Overview: The Customer Care Specialist position will assist with the daily duties leading to providing World Class Service to all J&J’s customers. They will answer and handle daily phone calls from internal and external customers; they will monitor the personal and commercial lines general voicemail boxes and return calls or forward calls to the appropriate teammates by the end of each workday. They will also manage the processing@jjins.com email (this is an internal email) by responding to any emails within 1 business day. Job Responsibilities: Handle incoming telephone calls and emails in a timely fashion with a friendly, respectful and welcoming demeanor Provide requested documents and/or information requested by our customers, such as, but not limited too; Payment status Refund status Requests for copies of policy documents Status of change request, cancellation request, etc Enter File Notes to document conversations and information provided during phone call conversations with the customer Import emails received and/or sent to customers to document information provided during email correspondence with the customer Contributes to team effort and/or other by accomplishing various tasks as they are assigned Effective communication with owners, department managers, staff and teammates Annual 16 hour continuing education encouraged
Requirements
Education and Work Experience: High School Diploma or equivalent Minimum of six months to three years clerical and/or customer service experience within a call center environment preferred but not required Knowledge Skills & Abilities: Ability to type 30-50 WPM Ability to answer phones, including conference calls and/or possible multiple lines and transferring calls with moderate to strong customer service skills Ability to communicate with very clear verbal and/or written communication skills Ability to type accurately, organize and present information in a neat and effective manner Ability to manage multiple tasks, while keeping focused on the details Ability to exercise good judgment and pay attention to detail Ability to handle difficult customers with confidence Ability to grasp new tasks/software/equipment quickly, efficiently and accurately Positive and welcoming attitude Willingness to learn and ability to take initiative by self-motivation Team player with a proactive approach to problem solving Knowledge and experience with Microsoft Office Suite (word, excel, PowerPoint, outlook) Typical Physical Demands: Requires the ability to sit or stand for long periods of time, occasional stooping, and reaching May require lifting-up to 25 pounds Requires normal range of vision and hearing with or without accommodations Career Path from level I to III: Determined by; confidence level and comprehension within Knowledge Skills and Abilities and Job Responsibilities, self-motivation, completed education requirements, contributions to the team and/or tenure within the role. NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Full Time
Pharmaceutical
$47k-59k (estimate)
04/13/2023
04/17/2024
The job skills required for Customer Care Specialist I include Customer Service, Problem Solving, Call Center, Microsoft Office, Customer Care, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Specialist I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Specialist I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Specialist I positions, which can be used as a reference in future career path planning. As a Customer Care Specialist I, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Specialist I. You can explore the career advancement for a Customer Care Specialist I below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Specialist job description and responsibilities
Analyze customer complaints and provide appropriate corrective actions.
01/14/2022: Sumter, SC
Assist directly or route customers to the appropriate personnel for assistance.
02/25/2022: Tuscaloosa, AL
Ensure to provide excellent customer service through phone, e-mail, chat, etc.
02/28/2022: Raleigh, NC
They are responsible for responding to the escalated tier of customer calls and quality assurance measures.
01/07/2022: Buffalo, NY
As a job, customer care specialist are responsible for addressing customer needs and ensuring they have a good experience.
03/06/2022: Brownsville, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Specialist jobs
A good Customer Support Specialist has sharp leadership skills, a willingness to help others with problems and strong communication skills.
12/17/2021: Milwaukee, WI
Aside from the skills, customer care specialists should also have emotional strength.
02/02/2022: Santa Maria, CA
Customer Service specialists should be able to see things from the customer’s viewpoint and provide feedback to the customer(s) as at when due.
12/17/2021: Boca Raton, FL
Customer Care Specialist should be patient, and should also have good communication and problem-solving skills.
03/13/2022: San Antonio, TX
Similar to associates, CS specialist are often the first employees to respond when a customer submits a support request.
01/30/2022: Terre Haute, IN
Step 3: View the best colleges and universities for Customer Care Specialist.