Johnson Hyundai of Wake Forest has is now accepting applications for an Experienced Automotive Service Manager. We are seeking friendly, goal-oriented, confident individuals with positive attitudes to fill open positions immediately. Bring your strong work ethic and desire to succeed and we will provide you with an opportunity to advance your career within our organization.
Johnson Hyundai of Wake Forest is a member of Johnson Automotive, which is one of the fastest growing automotive companies on the east coast. Johnson Automotive has earned a reputation for outstanding customer service and first-class operation by hiring top performers that are eager to elevate our guest’s experiences.
The Service Manager is responsible for the guest-centered and efficient operation of the dealership’s service department. The Service Manager will operate the department at maximum production, controlling costs building a loyal clientele, maintaining good employee relationships, setting and achieving sales objectives and maintaining service records. The Service Manager is responsible for ensuring a guest experience that meets and exceeds the manufacturer’s CSI and for monitoring and improving the customer satisfaction. The Service Manager carries out this responsibility by building customer relationships, creating a good working environment and properly managing the assets of the department.
The position interacts daily with the guests, service advisors, technicians, parts associates, parts managers, sales managers, service director, general manager and other support staff. Position reports to service director, GM, fixed operations director, platform manager.
The Day-to-day Responsibilities Are

• assist all subordinate staff in all phases of their job description.
• properly document employee behavior that may result in punitive job actions, such as termination.
• report to higher management any instances that may compromise the integrity of the dealership.
• work with the parts department to ensure proper stocking of high demand parts.
• collect accounts receivable for service work performed.
• obtain competitive bids for all shop supplies tools and maintenance operations.
• ensure that service personnel follow safety guidelines in the work place and report any accident.
• ensure that all technical support material is procured and kept up to date.
• ensure that the shop equipment is in good functioning condition.
• perform quality checks on completed repair orders.
• make sure all guest complaints, concerns and suggestions are addressed properly.
• ensure the proper service sales techniques are being used.
• meet with the service director and general manager at least once a month to track current performance, set future goals, discuss promotional activities and other matters.
• communicate with guests and get personally involved in deescalating tension ate situations.
• maintain accurate records and ensure warranty parts retention as outlined by manufacturer’s requirements.
• maintain the highest level of workmanship, advise technicians of CSI regularly.
• be able to interact with the manufacturer’s representative in the absence of the GM or service director.
• monitor and manage staffing levels, compensation levels and personnel turn over.
• ensure proper repair order flow to satisfy the purposes of the business office/ warranty/ dealership.
• maintain reporting for GM, organization and manufacturer.
• establish a connection with vocational schools for purposes of recruiting, hiring and training talent.
• understand and comply with any federal, state and local regulation that affect service and parts activity.
• participate in setting budgets in correlation with service annual sales projection.
• maintain CSI level above manufacturer’s requirement, ensuring a superior position to local and region competitors.

The performance of the service manager will be measured by:

• revenue generated in the service and parts departments
• retention of associates
• CSI

A proven record of accomplishment of success in this role, allows for career advancement opportunities that include service director and fixed operations corporate roles.
Benefits

• HSA and FSA's
• Medical, Dental, Vision, Prescription Insurances
• Traditional and Roth Retirement Plans with Match
• Employer-paid Life Insurance and Supplemental buy-ups with guarantees
• Short-term and Long-term disability
• Accident, Cancer, Critical Illness and Pet Insurances

Johnson Automotive is an Equal Opportunity Employer.
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